I found it difficult for parcel please to understand my complaint
ParcelsPlease.com
ParcelsPlease.com
13 years ago
Many thanks for taking the time to give us your feedback. First of all, please accept our apologies for the damage to your item. Having looked at your order, I understand that the fire you shipped contained glass and was therefore unfortunately shipped at your own risk. I believe the additional Loss/Damage Cover you purchased on the website was refunded to you before the collection of your item and that you were advised of the risk in sending the fire through a parcel network. Once again, please accept our apologies for the damage to your shipment. If you have any questions in future regarding the items which should/should not be sent and the cover available, please do not hesitate to contact us on 01292 310 410 - we're happy to help. Thank you for shipping with ParcelsPlease.
Best regards,
ParcelsPlease.com
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Trusted Customer
13 years ago
Date of purchase: 10/04/2012
Website very easy to use, excellent prices, will definately use again!
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Trusted Customer
13 years ago
Date of purchase: 27/03/2012
your phone lines need to be attended on times specified
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Trusted Customer
13 years ago
Date of purchase: 28/03/2012
Communications were fine.
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ParcelsPlease.com
ParcelsPlease.com
13 years ago
Thank you very much for your feedback. Unfortunately most parcel carriers specify that collections and deliveries can take place between 9am and 6pm Monday to Friday. They themselves are unable to be more specific as this will vary day to day according to the demand for their services, traffic, weather etc. We are also therefore unable to be more specific with times. Perhaps for your future shipments you could leave your parcel with a neighbour for collection or could have the parcel collected at your workplace? Many thanks for your custom and for your feedback.
Best regards,
ParcelsPlease.com
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Trusted Customer
13 years ago
Date of purchase: 08/03/2012
Very helpful in trying to sort out a collection issue.
We love Parcels Please. Not being in the UK means that we sometimes get massive postage costs. Being able to get things delivered to a relative's house and forwarded on so easily for £15 is amazing.
At ParcelsPlease.com we send over a million parcels each year. Whether it be parcel delivery throughout the UK, Europe or Worldwide, we offer a reliable door to door delivery service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At ParcelsPlease.com we send over a million parcels each year. Whether it be parcel delivery throughout the UK, Europe or Worldwide, we offer a reliable door to door delivery service.
