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Paragon Reviews | Customer Service Reviews for https://www.feefo.com/reviews/paragon-bank | Feefo

Displaying all 7,696 reviews

Trusted Customer

2 years ago

Date of purchase: 02/06/2023

What Trusted Customer said about Paragon:

Szybki transfer z konta na konto.

Jestem zadowolona z szybkiego transferu z konta na konto kiedy pilnie potrzebuje gotówki.

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Trusted Customer

2 years ago

Date of purchase: 01/06/2023

Good &easy via Android. Total disaster via iPhone.

Total disaster via iPhone. Ok via Android. Review mechanism also very user unfriendly on this site.. submission of details below set up is confusing. How do you respond to ‘trusted customer’? When...

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Matt

Paragon

2 years ago

I'm sorry to hear that you've experienced a problem with our online system. Your feedback is valuable as we work to build improvements into our systems and processes, so thank you for taking the time to share your thoughts with us. If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner then please get in touch now through our usual customer service channels.

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Trusted Customer

2 years ago

Date of purchase: 01/06/2023

Excellent Bank

Always friendly and helpful. Easy to contact. Excellent service. Happy to continue using Paragon services

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Trusted Customer

2 years ago

Date of purchase: 31/05/2023

What Trusted Customer said about Paragon:

Have had help today to change ISA accounts and found Matthew extremely helpful, patient and beyond what I would expect in the way of customer service -thankyou.

Matt

Paragon

2 years ago

Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!

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Trusted Customer

2 years ago

Date of purchase: 31/05/2023

What Trusted Customer said about Paragon:

Really helpful customer service advisors

Scott was very patient and helpful

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Trusted Customer

2 years ago

Date of purchase: 31/05/2023

What Trusted Customer said about Paragon:

A Speedy, Complete Service

Excellent, speedy and thorough. ISA Transfers worked very well - I'm most impressed.

Matt

Paragon

2 years ago

Thanks for taking the time to respond. It's great to hear your positive feedback as we’re always striving to improve our processes.

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Trusted Customer

2 years ago

Date of purchase: 30/05/2023

Paragon, invest with confidence.

Paragon provided a straightforward and easy site to set up a three year investment. At the end of term they provided a clear description of our options. Everything went to plan.

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Trusted Customer

Cambridge

2 years ago

Date of purchase: 30/05/2023

What Trusted Customer said about Paragon:

Simple and effective

Great prompt communications for query about account and really easy to use website. Reassuring.

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Trusted Customer

2 years ago

Date of purchase: 30/05/2023

Understood whati wanted and talked me through it.

Very helpful and knowledgeable person (Claire) who helped me achieve what I wanted. Thank you Claire.

Matt

Paragon

2 years ago

Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!

See full customer review

Trusted Customer

2 years ago

Date of purchase: 30/05/2023

Hard work

Average. I wanted to comment “average” only, but that was too short. An example of what’s wrong at Paragon.

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About Paragon

We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings. With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.

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0800 052 2222

51 Homer Road, 51 Homer Road, Solihull, West Midlands, B91 3QJ, United Kingdom