Panasonic UK Reviews

Dear Customer, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you have experienced. I can see that your case is currently in the process of being resolved; however, there have been complications along the way, both on our side and with the delivery company. For this, we are truly sorry. This situation does not reflect the standard of service we strive to provide, and we deeply regret the frustration it has caused. While my colleagues have made every effort to resolve the matter as quickly as possible, coordination with external delivery partners can sometimes result in delays or miscommunication beyond our immediate control. Nonetheless, we sincerely apologize for the delay and any inconvenience caused. I completely understand your frustration and truly hope that the refund will be processed without any further delay. Kind regards, Panasonic Customer Support Team

Dear Customer, Thank you for your review and I am very sorry to hear about your experience in trying to reach us. This is certainly not the level of service we aim to provide, and we deeply regret any frustration or inconvenience caused. Unfortunately, contact via email is no longer available, thus it is not possible to initiate a conversation via email by the customer, but only to reply to an email sent by Panasonic. I have looked through your case and I am glad to see that the matter is on its way to be resolved and we have begun the return process of the product so that we could provide you with a full refund for your purchase. Please accept our apologies for the difficulties you have encountered and I hope that no further delays will arise until the case is resolved. Kind Regards, Panasonic Customer Support Team