How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Packetts Reviews

https://packetts.com/

Rated

Exceptional

Packetts are proud to be one of the UK's largest independent insurance brokers.

Service

4.8

/5

5

4

3

2

1

52

7

1

0

61

ratings over the past year

Displaying all 109 reviews

Trusted Customer

13 days ago

Date of purchase: 05/07/2025

Excellent service over the years

Extremely reactive and very helpful, as always, over the years !

0

See full customer review

KE

Kate Edwards

Chelmsford

14 days ago

Date of purchase: 04/07/2025

What Kate Edwards said about Packetts:

Great help

Super responsive with my query

Charlotte

Packetts

13 days ago

Thank you for the great feedback!

0

See full customer review

Trusted Customer

17 days ago

Date of purchase: 01/07/2025

Good service and price

I was emailed early which was good as I knew I was going abroad, I printed everything and could pay electronically

Charlotte

Packetts

13 days ago

Thank you for the great feedback!

0

See full customer review

Trusted Customer

23 days ago

Date of purchase: 24/06/2025

Friendly, speedy and it saved me £200

It was both speedy and competitive

Charlotte

Packetts

13 days ago

Thank you for the great feedback!

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 18/06/2025

Charlotte

Packetts

13 days ago

Thank you for the great feedback.

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 06/06/2025

Simple to use and Good value for money

Easy to get a quote and very responsive and vale for money

Charlotte

Packetts

1 month ago

Thank you for the positive feedback.

0

See full customer review

LH

Liz H

Chester

1 month ago

Date of purchase: 24/05/2025

What Liz H said about Packetts:

Easy renewal process

Ebay online renewal. Great to not have t9 battle with a chat bot amd be able to easily contact by phone to talk directly to a real person with any queries.

Charlotte

Packetts

1 month ago

Thank you for the great feedback

0

See full customer review

Trusted Customer

1 month ago

Date of purchase: 01/06/2025

Great customer service

Quick and helpful customer service, and great value for money

0

See full customer review

JL

Jessica Lichtenstein

1 month ago

Date of purchase: 18/05/2025

Charlotte

Packetts

1 month ago

Thank you for the positive feedback

0

See full customer review

Trusted Customer

2 months ago

Date of purchase: 13/05/2025

0

See full customer review

Not received a review invite?

About Packetts

Packetts are proud to be one of the UK's largest independent insurance brokers. specialising in the commercial sector, not-for-profit sector, training organisations, and specialist private clients services. For over 100 years, we've provided our clients with a service above and beyond what is expected from cover to claim.

Read all

01274 206500

Merchants Quay, Salts Wharf, Ashley Ln, Shipley, West Yorkshire, BD17 7DB, United Kingdom