It was extremely good. We were very well supported by your competent staff, who guided us through this stressful experience. The car was picked up and taken to an approved repair garage, who did a...
The first pesos that I had contact with was very knowledgeable and helpful. He guided me through the process. I have not made a claim in over 35 years of driving a variety of vehicles and needed to...
Original provided an excellent service when sorting out a recent accident. The whole administration process was very smooth and they were updating me at each stage of the process.
Not good- This is because of the way an adviser dealt with incident reported on 3rd November 2017.I felt the adviser should have handle the incident with more empathy as I was feeling disoriented.
Anwen L
Original Insurance
7 years ago
Thank you for taking the time to review your experience of Original Insurance. We are very sorry to hear that the service you received wasn't our usual standard. I have informed our Customer Experience Team who will look into this and contact you to discuss further.
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