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ePianos.co.uk Reviews

https://www.epianos.co.uk/

Independent retailer of new and used digital pianos and keyboards and accessories.

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ratings over the past year

ePianos.co.uk is no longer an active Feefo customer
Displaying all 208 reviews
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Trusted Customer
carlisle ,cumbria
8 years ago
Date of purchase: 30/06/2016
What Trusted Customer said about ePianos.co.uk:
would recommend this company every time.Nice people who care and the keyboard was great,
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Trusted Customer
Kent
8 years ago
Date of purchase: 30/06/2016
What Trusted Customer said about ePianos.co.uk:
Recommended
Helpful and trustworthy, price was best I could find as well.
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Trusted Customer
Bury St Edmunds, Suffolk
8 years ago
Date of purchase: 23/01/2016
What Trusted Customer said about ePianos.co.uk:
Very helpful
Highly recommended. Very helpful, prompt delivery. Great website. Would certainly buy from them again.
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Trusted Customer
8 years ago
Date of purchase: 30/04/2016
What Trusted Customer said about ePianos.co.uk:
Ok. Average. Honestly, slightly disappointing
The ratings here are somewhat odd. The service was average really, rather then good or poor. But there isn't an option for that. I first contacted epianos after seeing their excellent piano review...

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David
ePianos.co.uk
8 years ago
Hi Stuart

Thank you for your honest and detailed account - this is the reason we reach out to our customers, in order to gain an insight into what they experience when they purchase from us.

In this case, although you found our video review to be excellent, we are disappointed that you felt you had a poor after-sales experience with us, and we hope that you will reconsider buying from us again in the future as customer service is an area we are constantly striving to improve.

Kind regards

David
ePianos
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Trusted Customer
8 years ago
Date of purchase: 30/06/2016
Very satisfied customer
I was extremely pleased with my order from Epianos. I ordered online and received the piano carefully packaged the following day.
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Trusted Customer
Chipping Norton
8 years ago
Date of purchase: 31/08/2016
What Trusted Customer said about ePianos.co.uk:
Product is fine, courier service very poor.
The item, a piano stand, is fine. No problems with that. However the courier service was pretty dreadful. We received contradictory delivery notices and when I rang the shop I wasn't given much help....

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David
ePianos.co.uk
8 years ago
Hello Trevor

Really disappointed to learn of your experience with our courier. We regularly review our delivery service and make every attempt to avoid this frustrating situations, but on this occasion we've obviously let you down.

Thank you for taking the time to respond - this allows us to make further improvements and avoid these types of problems in the future.

Kind regards

David
ePianos
TC
Trusted Customer
8 years ago
David, Thank you for the swift response. We found the service in the shop excellent but the courier let you down. We have no hesitation in recommending the shop but have reservations about the courier. I hope you are able to persuade the courier to improve their service. Trevor.
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Trusted Customer
8 years ago
Date of purchase: 09/02/2016
Great piano
Good purchase, item is good quality.
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Trusted Customer
UK
8 years ago
Date of purchase: 04/03/2016
What Trusted Customer said about ePianos.co.uk:
Knowledgeable staff, excellent customer service
Excellent customer service from the guys at Epianos. They're very knowledgeable about their products and went out of their way to help with any queries we had. No hesitation in recommending them.
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Trusted Customer
Bath
8 years ago
Date of purchase: 31/05/2016
What Trusted Customer said about ePianos.co.uk:
Don't be fooled by the name - this is not just a faceless website, but an online gateway to a shop with REAL experts on hand to advise. I called Epianos to ask for advice before making such an...

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Trusted Customer
Highlands
8 years ago
Date of purchase: 31/08/2016
What Trusted Customer said about ePianos.co.uk:
Courteously efficient and price fine.
Can only say from the video preview which was important for this non-piano player in making the right choice -I believe - between the two reviewed Yamaha models. The following service was efficient ,...

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About ePianos.co.uk
ePianos.co.uk is an independent digital piano and keyboard specialist based in Banbury, Oxfordshire. We are a specialist retailer of Yamaha pianos and keyboards and home to a prestigious showroom designed to showcase these fantastic instruments.
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01295 266 788
6 Canada Close, Banbury, Oxfordshire, OX16 2RD, United Kingdom
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About ePianos.co.uk
ePianos.co.uk is an independent digital piano and keyboard specialist based in Banbury, Oxfordshire. We are a specialist retailer of Yamaha pianos and keyboards and home to a prestigious showroom designed to showcase these fantastic instruments.