Hi Pamela,
Thank you very much for sharing your honest feedback regarding your stay at Trulli La Pietrina. We're truly sorry to hear that the property did not meet expectations and that several elements impacted your experience.
We are currently investigating the matters you've raised both internally and directly with the property owner. We absolutely agree that clear communication, prompt resolution, and warm hospitality are essential, and we're sorry that this fell short during your visit.
We also appreciate your comments about the setting, pool area, house rules, and lighting, these are important details, and we are reviewing the listing and on-site operations to ensure better clarity and comfort for future guests.
Your feedback is invaluable in helping us uphold the standards we strive for, and we thank you for your patience while we look into this further. We will follow up with a more detailed response as soon as we’ve completed our investigation.
Best wishes,
Oliver's Travels