Hello,
Thank you for your five-star review, we are pleased that you are happy with our service.
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Customer
Feefo Verified
8 months ago
What Customer said about Your NRG:
Hugely disappointing
Failure to deliver on time despite order including guaranteed delivery on or before payment
No communication as to why
Bethany
Your NRG
8 months ago
Thank you for your feedback, and we’re sorry to hear that we let you down on this occasion. Unfortunately, we experienced unexpected issues that caused disruptions to deliveries going out on time. Please accept our sincere apologies for the inconvenience this caused. If you would like to speak with someone directly, please contact our team at sales@yournrg.co.uk.
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Trusted Customer
Feefo Verified
8 months ago
Just ordered.
The website was straightforward and easy to order from. I am now looking forward to my delivery, which from past experience all should go to plan.
Bethany
Your NRG
8 months ago
Hello,
It is great to hear that you found our website easy to use. Thank you for your review!
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Trusted Customer
Feefo Verified
8 months ago
Poor communication
Two days late with delivery, contact was before or on a given date, with no communication that this was going to be.
Bethany
Your NRG
8 months ago
Hello, thank you for taking the time to leave your feedback. We understand how frustrating this situation must have been and recognise that we fell short on this occasion. This is not the level of service we aim to provide, and we apologise sincerely.
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LS
Lesley Staid
Feefo Verified
GBR
8 months ago
What Lesley Staid said about Your NRG:
excellent from ordering to delivery, 1st class service & price
Bethany
Your NRG
8 months ago
Hello,
We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
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Customer
Feefo Verified
8 months ago
What Customer said about Your NRG:
Excellent service
Competitive price. Good delivery time. Professionally delivered.
Bethany
Your NRG
8 months ago
Hello,
We are pleased that you are happy with both our service and price. Thank you for leaving us a five-star review!
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Customer
Feefo Verified
8 months ago
What Customer said about Your NRG:
Tremendous Delivery Team!!!
Excellent and timely service by a very friendly driver. Thank you!Gremendous
Bethany
Your NRG
8 months ago
Hi,
We are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
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MK
Marie Kelly
Feefo Verified
GBR
8 months ago
What Marie Kelly said about Your NRG:
Great service
Competitive price, delivered on time, friendly helpful driver. Highly recommend
Bethany
Your NRG
8 months ago
Hello
We are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
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Customer
Feefo Verified
GBR
8 months ago
What Customer said about Your NRG:
Thanks again
Bethany
Your NRG
8 months ago
Hello,
Thank you for your five-star review, we are pleased that you are happy with our customer service.
Privately owned fuel distributor with depots on Tyneside, Teesside, The Vale of York, Bedfordshire, Hertfordshire, East Anglia, East and West Midlands, Lincolnshire and Essex. Delivering Heating Oil/Kerosene; Aga Additive; Red Diesel/Gas Oil; Derv/White Diesel, AdBlue and Future Fuels HVO and Shell GTL Fuel from the Tweed to the Thames.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Privately owned fuel distributor with depots on Tyneside, Teesside, The Vale of York, Bedfordshire, Hertfordshire, East Anglia, East and West Midlands, Lincolnshire and Essex. Delivering Heating Oil/Kerosene; Aga Additive; Red Diesel/Gas Oil; Derv/White Diesel, AdBlue and Future Fuels HVO and Shell GTL Fuel from the Tweed to the Thames.