We are sorry to hear this Wayne, if we can be of any help to you please reach out to customerlove@get-nourished.com and we will be happy to assist in any concerns that you have or if you would like to make any amendments. Our courier does send tracking updates, We are currently in the process of updating the customer accounts section and will hopefully have an interactive portal soon. Having only launched mid October, we are still learning and developing on a daily basis. It's always useful to receive honest customer feedback.