How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Norton Insurance Brokers Reviews

https://www.nortonib.co.uk/

EXCEPTIONAL

We will protect your insurance needs with experience, integrity and care so you can enjoy more of life’s adventures.

Service

4.8

160

197

ratings over the past year

Displaying all 2,729 reviews

Trusted Customer

Feefo Verified

5 months ago

Appalling. Too much lack of attention to details and requirements, and no call backs until after the renewal date despite a number of requests by phone and email a month before.

Sue

Norton Insurance Brokers

5 months ago

Please accept our sincere apologies for the significant shortcomings you experienced during your policy renewal. The errors in your documentation, communication delays, and overall lack of attention to detail you described are unacceptable and not the standard of service we aim to provide. We have addressed the specific issues with your policy and a manager will be in touch with you directly via email to discuss this further and confirm the resolution. We are reviewing our internal processes to prevent this from happening again. Thank you for bringing this to our attention. Sincerely, Harry O'Neill Team Manager, Norton

Trusted Customer

Feefo Verified

5 months ago

New car policy

Added a new car to my multi car policy. My insurance representative sorted it all out for me and also protected car with tracker.

Mr Gary Gooch

Feefo Verified

GBR

5 months ago

What Mr Gary Gooch said about Norton Insurance Brokers:

car insurance

very satisfied .easy to contact. Seemalal is very helpful with my needs in insurance

Trusted Customer

Feefo Verified

5 months ago

Highly recommended

The service I received was A1! Thankyou Joshua for great customer service. A pleasure to talk to with a reliable, friendly and personal touch.

Trusted Customer

Feefo Verified

5 months ago

Home insurance A fare price and a good service.

Very good.

Mr Andrew Irish

Feefo Verified

GBR

5 months ago

What Mr Andrew Irish said about Norton Insurance Brokers:

review

good phone service with consistent person

Trusted Customer

Feefo Verified

5 months ago

Professional broker

Professional, kept me informed and very easy to discuss changes

Trusted Customer

Feefo Verified

5 months ago

Yes very good no hassle service and polite 👌

Mr Stuart Rain

Feefo Verified

GBR

5 months ago

What Mr Stuart Rain said about Norton Insurance Brokers:

Feedback

If you don't leave feedback they will hound you into the grave. If the service provided was good then customer would leave positive feedback without being asked.

Sue

Norton Insurance Brokers

5 months ago

Thank you for your feedback, this is certainly not our intent, and I will contact you directly for more information so that we can fix this issue as a matter of urgency. Thank you for your business & comments, Sue Stokes, Compliance & Quality Manager.

Trusted Customer

Feefo Verified

5 months ago