Hello,
We are truly sorry that there was a delay with your shipment, and more importantly an honest apology due to lack of communication.
At that point of time we did not have a proper customer support team, which accordingly explains your experience with our brand at that time. We are so sorry that you needed to experience all of this. However, we recognised your feedback as an improvement for the future and put all of the efforts to build a strong support team. Therefore, we appreciate you taking the time to let us know as we did indeed recognised a need and took initiatives to resolved an issue.
We hope our ways will meet one day and we will be able to prove that we turned the situation around :)
Have a lovely day!
Best regards, The Nordgreen Team
