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Niseko Portfolio Reviews | Customer Service Reviews for https://www.feefo.com/reviews/niseko-portfolio | Feefo

Displaying all 243 reviews

Trusted Customer

3 months ago

Date of purchase: 25/01/2025

Super efficient and friendly

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Trusted Customer

3 months ago

Date of purchase: 06/02/2025

Product reviews

Trusted Customer

4 months ago

Date of purchase: 30/01/2025

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Nikki G

Boston, MA, USA

4 months ago

Date of purchase: 27/01/2025

What Nikki G said about Niseko Portfolio:

Villa Rusutsu was great!!

Staff was really great!! Everyone at Villa Rusutsu, Aiden and Anna at North Point Lodge in Niseko and Emilie really went above and beyond for us- our trip was amazing!

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Nicole, Thank you for your incredible review! We’re thrilled to hear that our team, including Aiden, Anna, and Emile, helped make your trip amazing. It’s wonderful to know that everything was convenient and that you felt well taken care of throughout your stay at both Villa Rusutsu and North Point. We truly appreciate your kind words and look forward to welcoming you back for another fantastic experience! Best regards, The Niseko Portfolio Team

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Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Nicole, We’re so happy to hear that you had a fantastic stay at both Villa Rusutsu and North Point! It’s great to know you found the villa spacious, the dining experience delicious, and the skiing in Rusutsu to be the best in Hokkaido. Thank you for your helpful tips for future guests about reservations and the shuttle service, we’re sure they’ll appreciate it. We’d love to host you again on your next trip! Best regards, The Niseko Portfolio Team

Trusted Customer

4 months ago

Date of purchase: 24/01/2025

Slightly complicated check-in since they forgot to leave our key on the counter as we agreed on.

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear R******* Thank you for your feedback. I’m sorry to hear that there was a mix-up with your key at check-in. That’s certainly not the smooth arrival experience we aim for. We appreciate your patience and will make sure to improve our process to prevent this from happening again. We hope the rest of your stay was enjoyable and that we can welcome you back for a seamless experience next time! Best regards.Villa Rusutsu Team

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Emile Crovisier WA

Niseko Portfolio

4 months ago

Thank you for your review! We're glad you enjoyed the location and the overall cleanliness of the property. However, we truly appreciate you bringing the missed wrappers to our attention—this is not up to our usual standards, and we will be addressing it with our housekeeping team to ensure a more thorough check moving forward. We hope to have the chance to welcome you back for an even better stay next time!

ILIE Sergiu

4 months ago

Date of purchase: 03/02/2025

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DIGNON Julie

Margaret River Western Australia

4 months ago

Date of purchase: 22/01/2025

What DIGNON Julie said about Niseko Portfolio:

Hangetsu Niseko Portfolio

All round was a great holiday experience and great service.

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Jan

New Zealand

4 months ago

Date of purchase: 31/01/2025

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Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Jan, Thank you for sharing your experience. We’re glad you enjoyed the location, but we’re sorry to hear that the noise from the main house affected your stay. We understand how important a peaceful environment is, and we appreciate your patience while our team worked to address the issue. Your feedback is invaluable, and we’ll make sure to improve the clarity of our property descriptions to set better expectations. We truly appreciate you staying with us and hope to welcome you back for a smoother experience in the future. Best regards, The Niseko Portfolio Team

Trusted Customer

4 months ago

Date of purchase: 07/02/2025

booking process is very easy, staff at check in was very friendly and professional. guest services was very responsive all the time - very helpful

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear D*****, Thank you for your kind words! We're so glad to hear that you had a smooth booking experience and that our team made you feel welcome at check-in. It’s also wonderful to know that our guest services team was able to assist you promptly throughout your stay. We truly appreciate your feedback and hope to host you again in the future! Best regards, The Niseko Portfolio Team

Product reviews

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear D****, Thank you for sharing your detailed review! We’re happy to hear that you enjoyed the excellent location of Kiseki and found it convenient for getting to the gondola, restaurants, and shops. We appreciate your feedback regarding storage and the futon setup—this helps us continue to improve the guest experience. It’s great to know that you found the kitchen well-equipped and enjoyed the cleanliness of the property. We also really appreciate your kind words about our team—it's wonderful to know that we were able to assist you throughout your stay. We’d love to welcome you back to Niseko again soon! Best regards, The Niseko Portfolio Team

HUDSTON Mark

Perth Australia

4 months ago

Date of purchase: 06/02/2025

What HUDSTON Mark said about Niseko Portfolio:

Awesome, great staff and service

The staff were friendly polite and caring going out of their way to make sure we were looked after.

Emile Crovisier WA

Niseko Portfolio

4 months ago

Dear Mark, Thank you for your fantastic review! We’re so happy to hear that you had an awesome stay at First Tracks and that our team made such a positive impression. It’s our pleasure to go the extra mile to ensure our guests feel cared for. We truly appreciate your kind words and hope to welcome you back for another amazing stay soon! Best regards, The Niseko Portfolio Team

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About Niseko Portfolio

Our vision is to provide the greatest possible variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We aspire to become the most trusted, simple & inspirational property management brand in Niseko.

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+818060948047

37-89 Aza-Kabayama, Kutchan-cho, Niseko, Abuta District, Hokkaidō, 044-0081, Japan

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Niseko Portfolio Reviews

Villa RusutsuMore reviews of this product (35)View product websiteAll good except the breakfast, which was underwhelming (e.g, no fruits, cold scrambled eggs)

North Point LodgeMore reviews of this product (6)View product website

HangetsuMore reviews of this product (15)View product websiteLoved staying at the Hangetsu and look forward to coming back next year!

Villa RusutsuMore reviews of this product (35)View product websiteStaff was excellent!! Everything was very convenient. I definitely recommend having dinner at Villa Rusutsu- which needs to be booked in advance so make sure you inquire about that early- it was...Read all

Villa RusutsuMore reviews of this product (35)View product websiteLocation is great. Quite clean since it's new, but we did find old candy bar wrappers under our bed from the previous guests.

Yasuragi NisekoMore reviews of this product (9)View product websiteThe location is great, the place has all the necessary amenities for a short or long trip. It was very clean but you have to maintain it as they charge extra for cleaning or you get a free cleaning...Read all

HangetsuMore reviews of this product (15)View product websiteExcellent, we loved this accommodation and service to the slopes and shopping trip. A fabulous holiday.

Cisco MoonMore reviews of this product (7)View product websiteThe location was great. The biggest issue for us was that we were in an appt under the main house which we did not know about, the website does not tell you this. The sound proofing was AWFUL. We...Read all

KisekiMore reviews of this product (16)View product websiteKiseki is located at Upper Hirafu, location is excellent, within walking distance to the gondola (about 10 to 15 mins) -. 5 to 10 mins walk to restaurants, supermarkets, convenience stores, and bars....Read all

First TracksMore reviews of this product (3)View product websiteGreat location, we loved the apartment, it serviced our needs, was clean and spacious, close to the lifts effectively ski in ski out, would book again.

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