How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Niagara Therapy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/niagara-therapy | Feefo

Displaying all 163 reviews

Customer

7 years ago

Date of purchase: 29/06/2017

What Customer said about Niagara Therapy:

Seats could. Be made more. Comfortable found seats hard after a hour or so

Service quite quick but seats hard need to be tested for a longer length of time Delivery drivers very good electric products very expensive

Customer Services

Niagara Therapy

7 years ago

Dear Mrs Collins

Thank you for taking the time to provide us feedback on both your experience and the products you have purchased. We are obviously concerned to hear that currently you feel the product is not helping with your condition which would have been a main contributing factor in deciding to buy them in the first instance.

We would like to arrange for our local team member to visit you and re-demonstrate the products to make sure that you are using them in the best possible way to maximise the full benefits of the the therapy.

If you would like us to arrange this for you then please call our customer support team at your convenience on 0800 689 6887 to discuss progressing this for you

Look forward to hearing from you and seeing if we able to help you further

Kind Regards

Ben

Product reviews

Customer

Basildon

7 years ago

Date of purchase: 22/08/2017

What Customer said about Niagara Therapy:

Great chair and nice experience

Nice chap advised on the best chair for me

Product reviews

Trusted Customer

7 years ago

Date of purchase: 21/01/2017

I wish I had, had this product a few ago

From the presentation in our own home, then using the products everyday since we have been delighted with every think. Our friends and family use it and have found a lot of comfort from using the...

Read all

Customer Services

Niagara Therapy

7 years ago

Thank you so much for taking the time to send us such positive feedback. We are delighted that you have found your experience with us such a positive one

Many thanks

Ben

Customer

7 years ago

Date of purchase: 09/12/2016

What Customer said about Niagara Therapy:

they where very good

Customer Services

Niagara Therapy

7 years ago

Hi Mr Scrimshaw

Many thanks for your kind feedback

Best Regards

Sally

Product reviews

Customer

Watton Norfolk

7 years ago

Date of purchase: 19/04/2017

What Customer said about Niagara Therapy:

Was very pleased with my bed, very comfy, makes life easier for me with all the adjustments i can do with just a click on the remote control, would recommend to any body with disabled problems.

Customer Services

Niagara Therapy

7 years ago

Hi Mrs Lister

Thank you so much for taking the time to provide us with such positive feedback. Its great to hear that the Majestic Adjustable Bed is helping make life easier for you and trust it will do for many years to come

Kind Regards

Caroline

Product reviews

Customer

7 years ago

Date of purchase: 08/02/2017

What Customer said about Niagara Therapy:

Lovely bed,..shame about the massage

The bed is wonderful, i knew i wanted an adjustable bed, as i have a fractured spine but the demonstrater who was sent to me was all about selling the extras and did a hard sell persuading us to...

Read all

Customer Services

Niagara Therapy

7 years ago

Hi Mrs Latcham,

Thank you for taking the time to provide us feedback today,

We take our customer feedback extremely seriously and whilst I have arranged for one of our customer service team to contact you at the earliest I would also like to apologise in advance regarding the delay in arranging the follow up visit as discussed and so hope to discuss your concerns further shortly

Best Regards

Umair

Product reviews

Trusted Customer

7 years ago

Date of purchase: 30/01/2017

Not at all happy

Nothing to say that's printable!

Product reviews

Customer Services

Niagara Therapy

7 years ago

Thank you in advance for providing us feedback on your recent purchase. We have looked at your records and could not find any previous communications with you based on the concerns you have raised.

We take customer feedback, positive or negative, extremely seriously and use it to improve our service. I hope you would not mind however, I have asked one of the customer service team to call you to discuss your concerns in further detail.

Alternatively, you can call us at your own convenience on 0800 689 6887.

Kindest regards

Becky

Customer

7 years ago

Date of purchase: 21/07/2017

What Customer said about Niagara Therapy:

Thanks

They understood my condition and concerns and helped me identify ways the machine could make it less painful, was nice experience

Customer Services

Niagara Therapy

7 years ago

Hi Mr Krupp

Great to hear that you were happy with both our service and Niagara product and that the cyclo-therapy is helping with your pain management

Thank you for taking the time to provide us feedback

Best Regards

Umair

Product reviews

Customer

7 years ago

Date of purchase: 07/02/2017

What Customer said about Niagara Therapy:

Very good service

The after sales service was excellent. I had a problem with part of the chair not vibrating . After calling Niagara, it was fixed within days

Umair Hussain

Niagara Therapy

7 years ago

Thank you so much for the very helpful feedback and we will pass this on to our customer service team to let them know

Kind Regards

Umair

Product reviews

Customer

Woodbridge

7 years ago

Date of purchase: 17/01/2017

What Customer said about Niagara Therapy:

Still helping my husband with his arthritis and mobility but no follow up I

Said the last would do follow up call but never did

Umair Hussain

Niagara Therapy

7 years ago

Hi Mrs Draper, I am glad to hear that the Niagara therapy product is helping your husbands arthritis and even better to understand this it aiding improved mobility. I would like to apologise if you have not been contacted after an agreed follow up call and will arrange one of our customer services team to contact you as soon as possible to get this resolved for you

Thank you for taking the time to provide us your feedback today

Kind Regards

Umair

Product reviews

Not received a review invite?

About Niagara Therapy

Niagara Therapy has been developing products to help ease peoples suffering for over 50 years. In that time our products have developed from a range of hand held units to include a range of quality, portable products and fully adjustable beds and chairs. Nearly all our products contain that original, unchanged therapy, and we are proud to have helped over 85,000 people feel better through our range of products.

Read all

01293734357

Colomendy Ind. Estate, Rhyl Road, Denbigh, Denbighshire, LL16 5TS, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo

Niagara Therapy Reviews

Cyclo-Therapy PadMore reviews of this product (2)View product websiteNot helped much towards my condition also far far too expensive

Conwy Riser Recliner ChairMore reviews of this product (6)View product websiteReally nice chair and matches my old sofa which helped and the salesman was helpful

Windsor Riser Recliner ChairMore reviews of this product (6)View product website

Majestic Adjustable BedMore reviews of this product (11)View product website

Heritage Adjustable BedMore reviews of this product (11)View product websiteI gave only average Because I was pushed into getting the massage extra which doubled the price, and which I cannot use, also the demonstrator did not return , although she promised to. The...Read all

Majestic Adjustable BedMore reviews of this product (11)View product websiteFar from helping me with my back/sleep problems, I now have to sleep on the couch (I disposed of the bed my very costly purchase replaced). Hopeless, I know, but I only wish that: a. I'd never...Read all

Cyclo-Therapy PadMore reviews of this product (3)View product websiteThe pad is comfortable and light, the green cover is bright and fresh. It can be noisy if the setting is too high but don't think you would need the niagara therapy massage at that level

Windsor Riser Recliner ChairMore reviews of this product (6)View product websiteA very comfortable chair...very relaxing to use

Cyclo-Therapy PadMore reviews of this product (3)View product websiteHelps my husband with arthritis and mobility but probably could have found cheaper

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?