How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

EXCEPTIONAL

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.5

55,394

8,887

1,738

388

818

67,225

ratings over the past year

Displaying all 923,169 reviews

Trusted Customer

Feefo Verified

8 years ago

quick click and collect service, friendly staff

Product reviews

Date of purchase: 30/11/2017

Customer

Feefo Verified

8 years ago

What Customer said about Next:

Really impressed. Will order again online :)

The item was easy to order, was delivered when they say it would be and fits well!

Product reviews

Date of purchase: 30/11/2017

Trusted Customer

Feefo Verified

8 years ago

Quick delivery and friendly staff

Product reviews

Date of purchase: 29/11/2017

Customer

Feefo Verified

Hitchin

8 years ago

What Customer said about Next:

Pleased with purchase

Slight delay on delivery but kept me in the loop. As Christmas is fast approaching I was still impressed. The pyjamas are well made and beautiful material, lovely and soft.

Product reviews

Date of purchase: 30/11/2017

Customer

Feefo Verified

8 years ago

What Customer said about Next:

Great customer service

Very easy to purchase goods and was delivered bang on time

Product reviews

Date of purchase: 30/11/2017

Customer

Feefo Verified

8 years ago

What Customer said about Next:

Wrong picture and colour shown on website

This was advertised as Grey but it’s actually navy. Not even close to Grey. I still kept it as it’s lovely quality. Delivery was spot on but item had been out of stock for a long time so was glad to...

Product reviews

Date of purchase: 30/11/2017

Customer

Feefo Verified

Aberdeenshire

8 years ago

What Customer said about Next:

Best shopping.

Very good seller. excellent quality and price. I will definitely recommend this seller.

Product reviews

Date of purchase: 30/11/2017

Customer

Feefo Verified

8 years ago

What Customer said about Next:

Awful click and collect service

Click and connect service is absolutely awful. Staff quite rude and took over 20mins to collect an order as noone knew how to use their system/tills were broken. Never using again!!

Date of purchase: 30/11/2017

Customer

Feefo Verified

Lancashire

8 years ago

What Customer said about Next:

Discount issue

I order regularly from NEXT and service is consistently good. The only issue this time is that the £10 discount for ordering curtains and bedding was not applied to my account. This resulted in me...

Product reviews

Date of purchase: 26/11/2017

Trusted Customer

Feefo Verified

8 years ago

Next came up trumps again

Delivery on time product very good

Date of purchase: 29/11/2017

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo

Next Reviews

Grey Multi Knit BootMore reviews of this product (11)View product websitegreat present for christmas

Wide Black Wide Fit Panel Slip OnMore reviews of this product (18)View product websiteThe fit is great - very comfortable

Bronx Coffee NestMore reviews of this product (151)View product websiteSlightly expensive but a nice and unique alternative coffee table.

Pink Cloud Snuggle Pyjamas Three Pack 9mths 8yrsMore reviews of this product (22)View product websiteGood quality lovely material

Black Thermal Long JohnsMore reviews of this product (21)View product websiteVery comfortable and work

Black Thermal Long Sleeve TopMore reviews of this product (9)View product websiteVery comfortable and great fit

Fat Face Grey Marl Dovedale GiletMore reviews of this product (2)View product websiteNavy not grey as advertised. Lovely item but disappointed in colour

Lipsy Quilted ParkaMore reviews of this product (5)View product websiteMy Wife is happy and I am happy. This is very important. Good jacket.

Black Chelsea Boots Younger BoysMore reviews of this product (3)View product websiteI buy this boots for my son and they're great.

Retro Floral Blackout Lined Eyelet CurtainsMore reviews of this product (12)View product websiteThe curtains are really good quality and although needed ironing, look really good and hang nicely. The blackout lining is s bonus!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?