My go to 'last minute' quality retailer particularly for my children's clothes. Love the flexibility of delivery and returns are super easy. I can also manage my cash by paying later if I need to.
Good, kept informed of delivery date/time, as the delivery date got nearer, window of delivery decreased so I knew timescale was a 2 hour window. Delivery men were helpful.
Bad customer service, untill one lovely lady kept me up to date and sorted the problem out!
Next Customer Services Team
Next
2 years ago
We're really sorry to hear about your experience and we appreciate you bringing this to our attention. We would love to get in touch with you so we can ensure a seamless experience for you in the future, please drop us an email at feefo_queries@next.co.uk. Thank you!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.