How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Next Reviews

https://www.next.co.uk

Rated

Exceptional

Classic-contemporary fashion for men, women and children . . . plus stylish furniture and homeware.

Service

4.8

Product

4.6

147,691

20,689

3,939

951

1,557

174,827

ratings over the past year

864,991 out of 864,975 reviews

Trusted Customer

12 months ago

Date of purchase: 21/05/2024

Excellent

Product reviews

Trusted Customer

12 months ago

Date of purchase: 19/05/2024

Speedy refund process

Product reviews

Trusted Customer

12 months ago

Date of purchase: 20/05/2024

Great experience

Always great service

Product reviews

Trusted Customer

12 months ago

Date of purchase: 09/06/2024

The staff were helpful and friendly

Product reviews

Trusted Customer

12 months ago

Date of purchase: 09/06/2024

Straight forward online buying process. Nice staff in shop on collection. No wait to collect.

Product reviews

Suani

12 months ago

Date of purchase: 08/06/2024

What Suani said about Next:

Excellent shop and the customer service too

Product reviews

Trusted Customer

12 months ago

Date of purchase: 09/06/2024

Normal, straight forward online buying process. Lovely staff in shop on collection. Very helpful. As it should be, but so rare these days!

Product reviews

Samantha

12 months ago

Date of purchase: 21/05/2024

What Samantha said about Next:

Perfect

Smooth

Product reviews

Colette

Nottingham

12 months ago

Date of purchase: 21/05/2024

What Colette said about Next:

Quick and easy

Product reviews

Trusted Customer

12 months ago

Date of purchase: 21/05/2024

30 years of satisfaction!

Consistently excellent delivery and returns - I have been a Next customer for over 30 years and the reliable customer service, accuracy and unbelievable speed is second to none!

Product reviews

Not received a review invite?

About Next

Your one stop shop for fashion, beauty, home and sport!

Read all

0333 777 8000

Desford Rd, Enderby, Leicester, Leicestershire, LE19 4AT, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Next Reviews

Blue Elephant Baby Muslin Cloths 4 PacksMore reviews of this product (5)View product websiteGood sizeSoft fabric

Black Short Sleeve Maxi T-Shirt DressMore reviews of this product (7)View product websiteVery comfortable

Black/Cream Aztec Print Plunge Tummy Shaping Control SwimsuitMore reviews of this product (14)View product websiteGreat fitting costume and definately does what it is supposed to

Khaki Green High Leg Bikini BottomsMore reviews of this product (15)View product websiteThey are a lovely fit and comfortable

White Long Sleeve Oxford Shirt (3-16yrs)More reviews of this product (76)View product websiteIs a excellent product

Stone Regular Fit Stretch Chino Trousers (3-17yrs)More reviews of this product (36)View product websiteGood

Stone Stretch Chinos Trousers (3mths-7yrs)More reviews of this product (41)View product websiteExcellent

Black Regular Fit Leggings (3-16yrs)More reviews of this product (275)View product websiteThe waist is too big for the leg length. My daughter is a normal weight for her age (according to growth charts) yet the leggings gap a little at the waist and so they slide down instead of staying...Read all

Black Wide Leg JeansMore reviews of this product (19)View product websiteI love these jeans.

Hush Grey Beck Layered SweatshirtMore reviews of this product (1)View product websiteLove it, slightly different to a normal sweatshirt.

Roman Green Tie Dye Pocket Stretch JumpsuitMore reviews of this product (2)View product websiteSuperb quality and fit! I was looking for a summer jumpsuit that was comfortable, stylish and easy to wear…and this ticks all the boxes. Very flattering, true to size and a great price!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?