Ordering online is pretty straight forward and I usually do this as a "click and collect." We have a local Next store, so once my order has arrived, collection is simple.
Absolutely abysmal. It took me 5 goes to sort out returns collection (as I ordered 2 sizes for choice) including one done by Next staff over phone via Customer Services. Each time I booked a return I...
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Next Customer Services
Next
1 year ago
Thanks for taking the time to leave your review! We're really sorry to hear you're not happy Shelagh. We'd love to discuss your experience to see if there's anything we can do to put things right. Please drop us an email at feefo_queries@next.co.uk and we'll be in touch.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.