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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

242

29

27

12

23

333

ratings over the past year

Displaying all 4,945 reviews
Trusted Customer
11 months ago
Date of purchase: 18/06/2024
Not baby pink it was was dull and itchy
Wrong emails sent to me Saying your goods are on their way but really I had sent them back and was asking about something different.
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Nurcan
Needle & Thread
8 months ago
Hi sorry to hear about your experience. I can see our system was sending you a few auto-replies in error, these are system-generated so apologies. Overall I see we resolved your query as your return did not arrive back and was lost in transit we refunded this and a claim was raised with royal mail. We hope we can welcome you back and make this a better experience for you.
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Trusted Customer
11 months ago
Date of purchase: 21/06/2024
Sizing tiny
Customer services were very helpful. You could definitely improve on sizing, doesn’t make the buyer feel good.
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Trusted Customer
11 months ago
Date of purchase: 05/06/2024
Lovely dress
It was a lot of money I paid and the 10 working day wait for a refund is a long time
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Tobi
Needle & Thread
8 months ago
Thank you for your feedback. Sorry to hear on this occasion it was not a perfect fit. Our return process takes 7-10 working days after we receive the return. We hope to be able to welcome you back to shop again with us in the future.
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Trusted Customer
11 months ago
Date of purchase: 17/06/2024
Gorgeous gown - Great customer experience..
As I said previously the way in which you presented and packaged your items made it feel like a luxurious purchase/experience. Ordering was easy and returns process simple. One thing I would like...

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Tobi
Needle & Thread
8 months ago
Thank you for your feedback. We are happy to hear you found the garment to be high quality and packaged well. Sorry to hear that on this occasion it was unsuitable but happy to hear the returns were easy for you. We hope to be able to welcome you back to shop with us again in the near future.
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Trusted Customer
11 months ago
Date of purchase: 19/06/2024
The shopping experience was exceptional and when I queried delivery by email they were answered timeously.
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Tobi
Needle & Thread
8 months ago
Thank you for your feedback! We are so happy to hear our customer care team was able to assist you promptly with your queries. We hope you love your order and have many wonderful wears from it. We look forward to being able to welcome you back to shop with us again soon!
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Trusted Customer
11 months ago
Date of purchase: 18/06/2024
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Tobi
Needle & Thread
8 months ago
Thank you for your feedback! We are so happy to hear our customer care team have been able to assist you. We hope you love your order and have many wonderful wears from it. We look forward to being able to welcome you back to shop with us again soon!
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Trusted Customer
11 months ago
Date of purchase: 14/06/2024
Pretty online but quality isn’t there or enough material
Nothing sticks out as amazing. It’s fine.
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Trusted Customer
11 months ago
Date of purchase: 18/06/2024
They should advise customers that their sizing is small
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Trusted Customer
11 months ago
Date of purchase: 18/06/2024
Beautiful dress
Never had a problem with any orders.
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Tobi
Needle & Thread
8 months ago
Thank you for your lovely feedback! We are so happy to hear the delivery was hassle-free and on time. We hope you loved wearing it and have many more wears! We look forward to welcoming you back to shop with us again and appreciate your ongoing brand loyalty!
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Trusted Customer
11 months ago
Date of purchase: 18/06/2024
Beautiful dress
Shopping experience was enjoyable
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Tobi
Needle & Thread
8 months ago
Thank you so much for your feedback! We are so pleased you found placing an order with us easy. We hope you love wearing your purchase and we look forward to welcoming you back to shop with us again!
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.