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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

246

30

27

12

25

340

ratings over the past year

Displaying all 4,945 reviews
Trusted Customer
2 months ago
Date of purchase: 05/03/2025
Beautiful embroidered dress
The quality of the embroidery on this dress was amazing. Try before buying was a real bonus. The thing for me is length being 5’1” limited my options. But overall lovely dresses.
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Trusted Customer
3 months ago
Date of purchase: 06/03/2025
Beautiful dresses!
Loved the try before you buy service. Good quality items.. would have loved a bag for the dress I kept as had to order a garment bag separately.
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Nurcan
Needle & Thread
2 months ago
Thank you for your feedback! We are so pleased you are happy with your purchase and found it to be high quality! Sadly we do not offer dress bags this is generally due to us not recommending storing your dress hung up. They should be kept flat in the box they come in ideally to help keep them in the best shape. If you need any further advice do reach out to our customer care team who will be happy to help.
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Trusted Customer
3 months ago
Date of purchase: 09/03/2025
Loved it
Easy ordering and quick delivery, I had to return the dress and that was straight forward. I will order again as it is a simple process
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Nurcan
Needle & Thread
2 months ago
Thank you for your feedback! We are pleased you found delivery to be fast and your return to be straight forward! We cannot wait to welcome you back to shop again with us!
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Trusted Customer
3 months ago
Date of purchase: 04/03/2025
Beautiful Gothic Gown
I ordered with the ' try before you buy ' option. The zip was faulty so I sent it back and ordered another. Hassle free return and good customer service as I emailed to explain what had happened....

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Nurcan
Needle & Thread
2 months ago
Thank you for your feedback! We are so pleased you used the try-before-you-buy. We are sorry your initial order arrived with a fault, however, it's great that the customer service team were able to assist you with this all and that the new order arrived without fault! We hope you love wearing the beautiful gown, and we hope to welcome you back to shop again with us!
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Trusted Customer
3 months ago
Date of purchase: 08/03/2025
Unhappy
Keep your customer updated when a very expensive item has gone missing in the post.
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Nurcan
Needle & Thread
3 months ago
Thank you for your feedback. We are sorry to hear your parcel was not delivered to you. I've checked your case and can see our customer care team has given you an update on 13th March which shows the investigation has been raised with the carrier and the carrier timeframe for any investigation outcome has been quoted in the email. Please do allow this timeframe to have passed before we can give you any updates. I see our customer care did asssit you with this as soon as you had made us aware of this as urgent and has kept you updated on the investigation time frame overall. We hope this matter is resolved for you soon and we appreaicte your continued patience.
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Trusted Customer
3 months ago
Date of purchase: 04/03/2025
Beautiful dress just what I was looking for
Arrived promptly, seamless process
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Nurcan
Needle & Thread
3 months ago
Thank you for your feedback! It's great to hear you found the service to be seamless and that the delivery arrived promptly! We hope you love wearing your beautiful gown, and we hope to welcome you back to shop again with us.
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Trusted Customer
3 months ago
Date of purchase: 01/03/2025
Fast neat delivery, dress packed with such a care !
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Nurcan
Needle & Thread
3 months ago
Thank you for your feedback! We are so happy to hear you found delivery to be fast and the packaging to be perfect. We are pleased you found your gown to be a perfect fit, too! We can't wait to welcome you back to shop again wth us.
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Trusted Customer
3 months ago
Date of purchase: 28/02/2025
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Nurcan
Needle & Thread
3 months ago
Thank you for your feedback! We hope to welcome you back to shop with us again in the future.
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Trusted Customer
3 months ago
Date of purchase: 27/02/2025
Not What I Expected For the Price.
Average. Customer service. More Discounts.
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Trusted Customer
3 months ago
Date of purchase: 26/02/2025
Quality
Perhaps some more communication ref my refund would be good Thankyou
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Nurcan
Needle & Thread
3 months ago
Thank you for your feedback. We are hoping to relaunch our returns process and add in a service that offers full commucaition to customers so that you can follow the full return process from start to finish. We do hope this will be impletmeted in the coming months. We look forward to welcoming you back to shop again with us in the future!
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.