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National Trust Shop Reviews

https://shop.nationaltrust.org.uk
Rated
Exceptional

The National Trust was set up in 1895 by three people who saw the importance of our nation’s heritage and open spaces

Service
4.7
/5
Product
4.6
/5

5

4

3

2

1

1,087

105

42

17

39

1,290

ratings over the past year

Displaying all 10,031 reviews
AT
Annette Turvey
Sutton Coldfield
5 years ago
Date of purchase: 10/10/2019
What Annette Turvey said about National Trust Shop:
Saddle bag
i was kept informed about my order which arrived in the time stated and it was well wrapped.
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BS
Brian Strefford
5 years ago
Date of purchase: 13/10/2019
What Brian Strefford said about National Trust Shop:
Send what’s on the picture mine is not what’s on the picture disappointing already spent 5 pounds on delivery was not going to spend another 5 pounds sending it back
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Lydia
National Trust Shop
5 years ago
Hi Brian, thank you for bringing this to our attention. Apologies as there has obviously been a picking error. This looks like this is an isolated incident as we haven’t had any other feedback of this kind but we will be sure to highlight this in our warehouse to ensure we get this rectified asap. If you would like to get in touch with our friendly customer service team on online.shop@nationaltrust.org.uk or 0300 123 2025 open 8am - 8pm Mon-Sat they would be happy to send you out a free returns label for a replacement of the correct item or a refund.
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AB
Amanda Beart
5 years ago
Date of purchase: 13/10/2019
What Amanda Beart said about National Trust Shop:
Contented customer
Bought the incorrect size of hat for my son at Anglesey Abbey Ordered the correct size online which arrived promptly Returned original for a refund
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Trusted Customer
5 years ago
Date of purchase: 12/10/2019
Great product at a great price
Very efficient service and top quality products. My order arrived very promptly.
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Trusted Customer
5 years ago
Date of purchase: 10/10/2019
Lovely Christmas cards!
Prompt delivery; products met expectations.
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Trusted Customer
5 years ago
Date of purchase: 12/10/2019
Excellent service - speedy delivery. Very pleased with the purchase
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Trusted Customer
5 years ago
Date of purchase: 12/10/2019
Quick turnround of my order and no postal penalty for delivery to Jersey.
Good service - Quick turnround of my order and no postal penalty for delivery to Jersey.
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Trusted Customer
5 years ago
Date of purchase: 12/10/2019
Prompt deliver
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Trusted Customer
5 years ago
Date of purchase: 12/10/2019
Delightful website with clear navigation and easy access to information about items on sale. Prompt email verifying my order. I would like to know if you are likely to have any smaller cushions on...

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Jennifer Tyler
5 years ago
Date of purchase: 11/10/2019
What Jennifer Tyler said about National Trust Shop:
Easy and efficient
Efficient website, easy to order, parcel arrived earlier than expected. Quality of goods as expected. I would certainly recommend the store and buy from it again.
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About National Trust Shop
The National Trust was set up in 1895 by three people who saw the importance of our nation’s heritage and open spaces and wanted to preserve them for everyone to enjoy. Every purchase you make goes back into looking after special places, for ever, for everyone
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01225 792270
Heelis, Kemble Drive, Swindon, Wiltshire, SN2 2NA, United Kingdom
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About National Trust Shop
The National Trust was set up in 1895 by three people who saw the importance of our nation’s heritage and open spaces and wanted to preserve them for everyone to enjoy. Every purchase you make goes back into looking after special places, for ever, for everyone