How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

Rated

Exceptional

93%

service satisfaction

97%

recommends

Service

4.7

Product

4.6

4,899

971

229

6,200

ratings over the past year

Displaying all 96,187 reviews

MIchael

London

11 years ago

Date of purchase: 03/03/2014

Overall Satisfied

Recommends

What MIchael said about Mr & Mrs Smith:

Easy booking process and better deal than I could get from the hotel direct

Sandra

11 years ago

Date of purchase: 18/02/2014

Overall Satisfied

Recommends

What Sandra said about Mr & Mrs Smith:

Good service and good quality hotels

Nina

London

11 years ago

Date of purchase: 27/01/2014

Overall Satisfied

Recommends

Satisfied with service

What Nina said about Mr & Mrs Smith:

There was a mix up about a free gift I was to receive on making…

There was a mix up about a free gift I was to receive on making my booking. Initially Mr & Mr Smith took a whle to get back to me with a solution, but they eventially did and I received my free gift...

Read all

Rachelle

York

11 years ago

Date of purchase: 02/01/2014

Overall Satisfied

Recommends

Barbi

London

11 years ago

Date of purchase: 10/02/2014

Overall Satisfied

Recommends

Satisfied with service

Sarah

Milton Keynes

11 years ago

Date of purchase: 01/01/2014

Overall Satisfied

Recommends

Satisfied with service

What Sarah said about Mr & Mrs Smith:

Having travelled to Rome via a Mr & Mrs Smith booking previously, I was exceptionally…

Having travelled to Rome via a Mr & Mrs Smith booking previously, I was exceptionally happy with the knowledge, customer service and quality. I wanted to extend my booking last minute which was...

Read all

Thomas

London

11 years ago

Date of purchase: 01/03/2014

Overall Satisfied

Recommends

Mia

London

11 years ago

Date of purchase: 31/01/2014

Overall Satisfied

Recommends

What Mia said about Mr & Mrs Smith:

Easy booking, Only downside was the hotel did not take the money the day after…

Easy booking, Only downside was the hotel did not take the money the day after I booked- but that is not your fault!

Maria

rome

11 years ago

Date of purchase: 24/02/2014

Overall Satisfied

Recommends

What Maria said about Mr & Mrs Smith:

The quality and good taste in the selwction of resorts you offer

Marie

London

11 years ago

Date of purchase: 27/01/2014

Overall Satisfied

Recommends

What Marie said about Mr & Mrs Smith:

Great collection of hotels, always nice to get the Smith treat when you arrive, good…

Great collection of hotels, always nice to get the Smith treat when you arrive, good to get the reviews and tips from other travellers and when I have used customer service they have been brilliant