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Mr & Mrs Smith Reviews

Rated
Exceptional

93%

service satisfaction

97%

recommends

Service
4.7
/5
Product
4.6
/5

5

4

3

2

1

4,891

974

222

46

53

6,186

ratings over the past year

Displaying all 96,071 reviews
HE
Heather
London
11 years ago
Date of purchase: 15/02/2014
Overall Satisfied

Recommends

What Heather said about Mr & Mrs Smith:
I like the selection of hotels, they are always the sort of places I want to…
I like the selection of hotels, they are always the sort of places I want to stay and it cuts down searching time for a nice place to stay. (other sites you have to sift through a lot more options...

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0
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AM
Amy
London
11 years ago
Date of purchase: 02/03/2014
Overall Satisfied

Recommends

What Amy said about Mr & Mrs Smith:
The prices were the same as the lowest I found elsewhere on the web. I…
The prices were the same as the lowest I found elsewhere on the web. I have spoken to the customer service previously and found them to be very helpful so knew they would be again if I needed to...

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0
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FE
Fergus
11 years ago
Date of purchase: 25/01/2014
Overall Satisfied

Recommends

What Fergus said about Mr & Mrs Smith:
Excellent website. Prices the same as hotels with the Smith extra make it a no…
Excellent website. Prices the same as hotels with the Smith extra make it a no brainer.
0
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AB
Abigail
London
11 years ago
Date of purchase: 27/01/2014
Overall Satisfied

Recommends

Satisfied with service

0
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DO
Donna
Dumfries
11 years ago
Date of purchase: 24/01/2014
Overall Satisfied

Recommends

Satisfied with service

0
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KA
Kay
Gloucester
11 years ago
Date of purchase: 25/11/2013
Overall Satisfied

Recommends

Satisfied with service

What Kay said about Mr & Mrs Smith:
Great customer service on phone, fantastic reviews on the site, great hotels. Not a ten…
Great customer service on phone, fantastic reviews on the site, great hotels. Not a ten because hotels tend to be at the very high end - so not a lot of choice for those on a smaller budget, and we...

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0
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KI
Kirsty
London
11 years ago
Date of purchase: 28/02/2014
Overall Satisfied

Recommends

What Kirsty said about Mr & Mrs Smith:
Smooth, easy and no problems
Smooth, easy and no problems
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CA
Catherine
Guildford
11 years ago
Date of purchase: 14/02/2014
Overall Satisfied

Recommends

Satisfied with service

What Catherine said about Mr & Mrs Smith:
Find the service to be delightful and efficient
Find the service to be delightful and efficient
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ST
Steve
London
11 years ago
Date of purchase: 11/11/2013
Overall Satisfied

Recommends

What Steve said about Mr & Mrs Smith:
I think the service is great but there is ONE problem and that is once you…
I think the service is great but there is ONE problem and that is once you have made a booking on the website there is no way to log into 'your space' and augment 'your itinerary'. The only way I...

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0
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DA
Daron
Godstone
11 years ago
Date of purchase: 17/01/2014
Overall Satisfied

Recommends

Satisfied with service

What Daron said about Mr & Mrs Smith:
Very friendly operative, but extremely professional at the same time
Very friendly operative, but extremely professional at the same time
0
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About Mr & Mrs Smith
We've hand-picked the best boutique hotels and stylish luxury hotels to ensure you find the perfect romantic getaway.
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TMF Group, 13th Floor, One Angel Court, London, EC2R 7HJ, United Kingdom
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About Mr & Mrs Smith
We've hand-picked the best boutique hotels and stylish luxury hotels to ensure you find the perfect romantic getaway.