How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,369

857

222

5,600

ratings over the past year

Displaying all 102,304 reviews

Trusted Customer

kent

11 years ago

Overall Satisfied

Recommends

Satisfied with service

Date of purchase: 29/03/2015

Trusted Customer

Brighton

11 years ago

Overall Satisfied

Recommends

Satisfied with service

Date of purchase: 25/03/2015

Trusted Customer

11 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Always first class

Date of purchase: 27/03/2015

Trusted Customer

Hockley Essex

11 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Great website, very clear and easy to use. A perfect selection of hotels to choose…

Great website, very clear and easy to use. A perfect selection of hotels to choose from in my search.

Date of purchase: 25/03/2015

Trusted Customer

london

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

they have mostly been great, but we've experienced a few problems in the past which…

they have mostly been great, but we've experienced a few problems in the past which is why it was 8 and not 10

Date of purchase: 24/03/2015

Trusted Customer

Woodham, Surrey

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

As we have so far only booked online, it is difficult to measure our satisfaction,…

As we have so far only booked online, it is difficult to measure our satisfaction, but hopefully the chosen hotels will be fine. Mr and Mrs Smith is displaying some very good hotels, worth looking...

Date of purchase: 26/03/2015

Trusted Customer

Ayr

11 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Hotels we go to through Mr and Mrs smith are always excellent.

Date of purchase: 29/03/2015

Trusted Customer

11 years ago

Overall Satisfied

Recommends

What Trusted Customer said about Mr & Mrs Smith:

Great choice of hotels and an easy to use website

Date of purchase: 24/03/2015

Trusted Customer

Sudbury, Suffolk

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

Good choice of destinations which avoids a lot of random searching. Helpful, often well informed,…

Good choice of destinations which avoids a lot of random searching. Helpful, often well informed, and efficient customer service staff - always enjoy talking to them.

Date of purchase: 29/03/2015

Trusted Customer

London

11 years ago

Overall Satisfied

Recommends

Satisfied with service

What Trusted Customer said about Mr & Mrs Smith:

Helpful and found us an 'offline' offer on our chosen hotel which saved us quite…

Helpful and found us an 'offline' offer on our chosen hotel which saved us quite a bit of money. Had suggested 3 hotels which met the brief but we chose an alternative, which they happily booked for...

Date of purchase: 24/03/2015