How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

Rated

Exceptional

92%

service satisfaction

97%

recommends

Service

4.7

Product

4.6

4,891

979

225

6,193

ratings over the past year

Displaying all 96,019 reviews

Zoe

London

11 years ago

Date of purchase: 11/06/2014

Overall Satisfied

Recommends

Satisfied with service

What Zoe said about Mr & Mrs Smith:

Very helpful and friendly reply to my call. All organised easily and quickly. Couldn't be…

Very helpful and friendly reply to my call. All organised easily and quickly. Couldn't be better.

Malcolm

caerleon

11 years ago

Date of purchase: 12/06/2014

Overall Satisfied

Recommends

Satisfied with service

What Malcolm said about Mr & Mrs Smith:

Excellent service and hotels. Always somewhere to stay that I can rely on for a…

Excellent service and hotels. Always somewhere to stay that I can rely on for a great time

Gary

London

11 years ago

Date of purchase: 02/06/2014

Overall Satisfied

Recommends

Benjamin

London

11 years ago

Date of purchase: 02/06/2014

Overall Satisfied

Recommends

What Benjamin said about Mr & Mrs Smith:

Very easy to use website and competitive price. After booking though I've struggled to find…

Very easy to use website and competitive price. After booking though I've struggled to find my booking details on the website.

Bonnie

London

11 years ago

Date of purchase: 15/06/2014

Overall Satisfied

Recommends

What Bonnie said about Mr & Mrs Smith:

Excellent recommendations

Ruben

11 years ago

Date of purchase: 12/06/2014

Overall Satisfied

Recommends

What Ruben said about Mr & Mrs Smith:

Great!

Heidi

London

11 years ago

Date of purchase: 11/06/2014

Overall Satisfied

Recommends

Satisfied with service

What Heidi said about Mr & Mrs Smith:

I found Mr & Mrs Smith to be friendly, prompt and appreciated their advice and support.…

I found Mr & Mrs Smith to be friendly, prompt and appreciated their advice and support. We are taking our holiday on Friday and am very much looking forward to our first Mr & Mrs Smith recommended...

Read all

Susana

London

11 years ago

Date of purchase: 12/06/2014

Overall Satisfied

Recommends

Satisfied with service

What Susana said about Mr & Mrs Smith:

Friendly and very helpful at any time.

Jonathan

London