How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,389

828

213

5,572

ratings over the past year

Displaying all 100,985 reviews

Trusted Customer

Feefo Verified

16 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Jacqui

Feefo Verified

GBR

16 days ago

Recommends

Product reviews

Date of purchase: 24/04/2026

Tracy

Feefo Verified

CAN

17 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Teresa

Feefo Verified

GBR

17 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Corinne

Feefo Verified

GBR

17 days ago

Recommends

What Corinne said about Mr & Mrs Smith:

Booking via Mr and Mrs Smith is always a positive experience. Their descriptions of the hotels on their website are accurate and can be depended on. The Hoxton in Edinburgh proved to be a great place...

Product reviews

Date of purchase: 28/04/2026

Trusted Customer

Feefo Verified

17 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Heather

Feefo Verified

17 days ago

Product reviews

Date of purchase: 28/04/2026

Joe

Feefo Verified

IRL

17 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Trusted Customer

Feefo Verified

17 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Trusted Customer

Feefo Verified

17 days ago

Recommends

Product reviews

Date of purchase: 28/04/2026

Not received a review invite?

View all media (34)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Mr & Mrs Smith Reviews

An Lam Retreats Saigon RiverMore reviews of this product (15)View product websiteBeautiful resort which exceeded expectations. A nice change from the hustle and bustle of Ho Chi Minh City.

Izza MarrakechMore reviews of this product (23)View product website

Kvosin HotelMore reviews of this product (20)View product websiteSpacious, comfortable and quiet suite in a lovely location with an amazing breakfast.

The Pig at Bridge PlaceMore reviews of this product (112)View product websiteBeautiful setting for the hotel. Delightful room comfy bed and delicious food.

The Hoxton, EdinburghMore reviews of this product (3)View product websiteThe Hoxton in Edinburgh is in a great location and has exceptionally friendly, helpful staff who genuinely wish to make their guests happy and importantly, want to return. I will definitely book the...Read more

The Rectory HotelMore reviews of this product (381)View product websitePerfect place!! It was a great stay. I would recommend it for everything!! So nice landhouse, nice swimmingpool, nice terrace, good food! Nice restaurant with view on the garden. And so quiet!! We...Read more

Patio do TijoloMore reviews of this product (22)View product website

The Cashel PalaceMore reviews of this product (32)View product websiteA fantastic 2night stay that promotes Irish hospitality at the highest level. Truly amazing experience from check in to check out. Superb staff, superb breakfast, stunning gardens and stunning room.

Else Kuala LumpurMore reviews of this product (2)View product website

Olinto Atlas Mountain RetreatMore reviews of this product (12)View product websiteStaff and property were wonderful. The lunch and dinner menu were identical, however. This is my only gripe. The kitchen would other things if asked.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?