How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,361

854

222

5,589

ratings over the past year

Displaying all 102,313 reviews

Trusted Customer

Feefo Verified

7 days ago

Recommends

friendly efficiently and politely.

Date of purchase: 26/07/2026

Cheryl

Feefo Verified

GBR

7 days ago

Product reviews

Date of purchase: 26/07/2026

Trusted Customer

Feefo Verified

7 days ago

Recommends

Product reviews

Date of purchase: 26/07/2026

Sue

Feefo Verified

FRA

8 days ago

Satisfied with service

Recommends

Product reviews

Date of purchase: 26/07/2026

Wesley

Feefo Verified

GBR

8 days ago

Recommends

What Wesley said about Mr & Mrs Smith:

This place was amazing in every way. Firstly all the staff were excellent so helpful and kind. (Federica was especially good) The place is so clean and well maintained. It’s like a little peace of...

Product reviews

Date of purchase: 26/07/2026

Craig

Feefo Verified

AUS

8 days ago

Recommends

Product reviews

Date of purchase: 21/07/2026

Trusted Customer

Feefo Verified

8 days ago

Satisfied with service

Recommends

Product reviews

Date of purchase: 19/07/2026

David

Feefo Verified

8 days ago

Does not recommend

Date of purchase: 22/07/2026

Trusted Customer

Feefo Verified

8 days ago

Recommends

Room type not available on arrival but hotel fixed it

Product reviews

Date of purchase: 25/07/2026

Honor

Feefo Verified

GBR

8 days ago

Recommends

Product reviews

Date of purchase: 25/07/2026

Not received a review invite?

View all media (34)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Mr & Mrs Smith Reviews

The NiciMore reviews of this product (106)View product websiteAmazing staff. Couldn’t do enough for us. If you close your eyes, Miami it is. Gorgeous and surprisingly special. Attention to detail and genuinely enthusiastic people who love what they do. World...Read more

Beadnell Towers & KitchenMore reviews of this product (38)View product website

Max Brown 7th DistrictMore reviews of this product (55)View product website

La Tuja Relais du ParcMore reviews of this product (3)View product websiteThis place was amazing in every way. Firstly all the staff were excellent so helpful and kind. (Federica was especially good) The place is so clean and well maintained. It’s like a little peace of...Read more

Galleria VikMore reviews of this product (12)View product websiteair conditioning in rooms not up to scratch

Hôtel Providence ParisMore reviews of this product (216)View product websiteAmazing stay. Only slight issue was the noise from the street in the evening but we were central so it’s to be expected.

The Island HouseMore reviews of this product (27)View product website

Vigne di Fagnano 1709More reviews of this product (3)View product websiteWe had such a wonderful stay at Vigne do Vagnano. The interior and gardens of the property are extremely stylist and maintained to a high standard, and Carlo and Manilla were such helpful and...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?