How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Mr & Mrs Smith Reviews

http://www.mrandmrssmith.com/

EXCEPTIONAL

91%

service satisfaction

96%

recommends

Service

4.7

Product

4.6

4,376

858

222

5,608

ratings over the past year

Displaying all 102,313 reviews

Beatrice

Feefo Verified

GBR

7 days ago

Recommends

Product reviews

Date of purchase: 26/07/2026

Dawn

Feefo Verified

GBR

7 days ago

Recommends

Product reviews

Date of purchase: 22/07/2026

John

Feefo Verified

GBR

7 days ago

Recommends

What John said about Mr & Mrs Smith:

Easy to use service and a wonderful hotel booked at an excellent price point.

Date of purchase: 26/07/2026

Samantha

Feefo Verified

AUT

7 days ago

Recommends

What Samantha said about Mr & Mrs Smith:

I've never been disappointed by a hotel I booked using Mr. and Mrs. Smith. I really need to use the app more. I would like to see you improve the app - it hasn't changed in some years, and it's a...

Product reviews

Date of purchase: 26/07/2026

Verity

Feefo Verified

GBR

7 days ago

Satisfied with service

Recommends

What Verity said about Mr & Mrs Smith:

We have only ever had amazing experiences booking through Me and Mrs Smith - I trust their choices and the travel team implicitly!

Product reviews

Date of purchase: 26/07/2026

Jose

Feefo Verified

GBR

7 days ago

Recommends

Product reviews

Date of purchase: 26/07/2026

Peter

Feefo Verified

7 days ago

Product reviews

Date of purchase: 22/07/2026

Daniel

Feefo Verified

7 days ago

Recommends

Product reviews

Date of purchase: 26/07/2026

James

Feefo Verified

GBR

7 days ago

Recommends

What James said about Mr & Mrs Smith:

Charles was great - talked through options, made suggestions and was really practical around what might and might not work for a complex 5 stop 10 day trip.

Date of purchase: 26/07/2026

Trusted Customer

Feefo Verified

7 days ago