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Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

540 out of 12,084 reviews

Time:

Past year

Trusted Customer

4 hours ago

Date of purchase: 11/06/2025

Spoke to Hayley when our Daughter changed her car Hayley was lovely. Then yesterday spoke to an Elizabeth as our son is looking to change his car and we wanted a quote. Elizabeth was also lovely

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Trusted Customer

17 hours ago

Date of purchase: 11/06/2025

5 stars

Quick and efficient. Very easy to set up a new policy

Diane

Direct Gap

16 hours ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

20 hours ago

Date of purchase: 09/06/2025

Diane

Direct Gap

16 hours ago

Hi, Thank you for taking the time out to leave us a 5-star review. Should you have any queries in the future, please don't hesitate to contact us. Many thanks Diane

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Trusted Customer

1 day ago

Date of purchase: 11/06/2025

Diane

Direct Gap

16 hours ago

Hi, Thank you for the 5-star review, it's really appreciated. Please don't hesitate ti get in touch if you need anything in the future. Many thanks Diane

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Mr Antony Smith

1 day ago

Date of purchase: 12/06/2025

What Mr Antony Smith said about Direct Gap:

They were great

Diane

Direct Gap

16 hours ago

Hi Antony, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Trusted Customer

5 days ago

Date of purchase: 09/06/2025

Excellent

Very simple to use and reasonable priced covering all items required

Diane

Direct Gap

5 days ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don;t hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

7 days ago

Date of purchase: 06/06/2025

No need to look anywhere else

Excellent customer service coupled with competitive pricing. Used Direct Gap twice now and wouldn’t want to look anywhere else for Gap insurance. Thoroughly recommended.

Diane

Direct Gap

7 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

7 days ago

Date of purchase: 06/06/2025

Easy to navigate, great way to feel protected

Easy to use website, no hidden extras, great value for money

Diane

Direct Gap

7 days ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

7 days ago

Date of purchase: 05/06/2025

It seems good value

Diane

Direct Gap

7 days ago

Hi, Thank you for taking the time out to leave us a 4-star review, it's much appreciated. I am very pleased to hear you were happy with the premium you paid. We do our best to keep the premiums as low as possible without compromising our high level of customer service. Should you require any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mr KEITH HALL

8 days ago

Date of purchase: 07/06/2025

Diane

Direct Gap

8 days ago

Hi Keith, Thank you for the 5-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

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About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

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01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom