How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Moss Reviews

http://www.moss.co.uk

EXCELLENT

Service

4.6

Product

4.6

10,370

1,303

363

276

665

12,977

ratings over the past year

12,960 out of 176,457 reviews

Past year

Trusted Customer

Feefo Verified

12 months ago

Moss bros

Excellent service, good selection in store, helpful staff

Date of purchase: 06/05/2025

Trusted Customer

Feefo Verified

12 months ago

I have written a letter to the manager

Product reviews

Date of purchase: 02/05/2025

Trusted Customer

Feefo Verified

12 months ago

Product reviews

Date of purchase: 09/05/2025

Trusted Customer

Feefo Verified

12 months ago

What Trusted Customer said about Moss:

Not great - very disorganised and the guy didn’t seem to know how to enter the details into the system without help from someone else

Declan

Moss

12 months ago

Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you've experienced with Moss. We take customer satisfaction very seriously, and we regret that your expectations were not met in this instance. We appreciate you taking the time to review your recent experience and we will be sure to pass this along to the relevant departments.

Date of purchase: 09/05/2025

Trusted Customer

Feefo Verified

12 months ago

Exceptional service from Tamzin. Extremely helpful throughout the whole process.

Product reviews

Date of purchase: 09/05/2025

Antony Smithson

Feefo Verified

Bracknell

12 months ago

What Antony Smithson said about Moss:

Excellent staff member dealing with our hire request.

Date of purchase: 09/05/2025

Trusted Customer

Feefo Verified

12 months ago

Date of purchase: 09/05/2025

Trusted Customer

Feefo Verified

12 months ago

Honest service- true and reliable

Date of purchase: 09/05/2025

SHAUN

Feefo Verified

Newcastle

12 months ago

What SHAUN said about Moss:

Great shirt! Perfectly made!

Helpfull staff made it a very easy, stress free purchase. Was asked within a minute by staff if they could help upon entering the store. I asked for a double cuff white shirt and was quickly...

Product reviews

Date of purchase: 08/05/2025

Trusted Customer

Feefo Verified

12 months ago

First class staff in Gretna Caledonian store

Product reviews

Date of purchase: 09/05/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Moss Reviews

Regular Half Canvas Fit Taupe Stripe JacketMore reviews of this product (10)View product website

Tailored Fit White Marcella Dress ShirtMore reviews of this product (270)View product websiteJust what I was looking for, the lady in the shop was very impressive and helpful

Slim Fit Blue Donegal JacketMore reviews of this product (86)View product websiteTamzin at moss bros at Junction 32 Castleford has been fantastic. Keeping us informed on delivery dates and generally very helpful.

Slim Fit Blue Donegal TrousersMore reviews of this product (53)View product websiteVery nice product

Tailored Fit Double Cuff White Stretch ShirtMore reviews of this product (93)View product websiteGood, clean well-made shirt. Nice feel to it and irons well. Bright white fabric with a nice taper sewn in on the back for a tailored fit. Sizing perfect (here a 16.5 collar). Best a formal...Read more

Tailored Fit Olive Herringbone TrouserMore reviews of this product (62)View product website

Tailored Fit Olive Herringbone JacketMore reviews of this product (122)View product websiteExcellent quality and absolutely first class service from store staff

Tailored Fit Olive Herringbone WaistcoatMore reviews of this product (38)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?