The whole experience was very good from choosing the outfit to picking up & dropping off in a different location. All the staff were efficient & polite which makes the whole experience even better.
The service from Chichester and Horsham was less than bad !! We had suits that didn’t fit ! Wrong colour waistcoat and a don’t care attitude all 5 days before wedding . This caused stress to add to...
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Formal : Poor
Declan
Moss
1 year ago
Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you've experienced with Moss. We take customer satisfaction very seriously, and we regret that your expectations were not met in this instance. If you would like to discuss this further, please email us at customersupport@mossbros.co.uk and we will be happy to assist you.
The Suit itself is fine but the experience and of the process that I have had that's not been satisfactory.
1. Going into store to be measured and the measurements not being written down or being...
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Formal : Substandard
Declan
Moss
1 year ago
Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you've experienced with Moss. We take customer satisfaction very seriously, and we regret that your expectations were not met in this instance. We appreciate you taking the time to review your recent experience and we will be sure to pass this along to the relevant departments.
Unnecessary rush to return the suit on a bank holiday weekend. Given the cost of renting a suit a little latitude could be provided.
Formal : Good
Nicole
Moss
1 year ago
Thank you for sharing your feedback with us. This is what’s helping us always improve and we’ll make sure to take note of your review to share it with our teams.
Hired suits for my wedding and the communication and process was poor at best. We were told different dates, different deadlines and when we questioned this we would abruptly shot down like it was...
Hired suits for my wedding and the communication and process was poor at best. We were told different dates, different deadlines and when we questioned this we would abruptly shot down like it was...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
