How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

CUSTOMMADE Reviews | Moss Reviews

Name: CUSTOMMADE
Rating: 4.5 (239 reviews)

239 out of 2,151 reviews

Time:

Past year

Trusted Customer

2 days ago

Date of purchase: 12/05/2025

CUSTOMMADE

View product website

Unfortunately, what was ordered in store definitely wasn't what arrived 28 days later and all of the coloring on the lapel and stitching were totally wrong. This jacket was designed for my wedding,...

Read all

Formal : Substandard

None : Substandard

See full customer review

Trusted Customer

4 days ago

Date of purchase: 02/05/2025

CUSTOMMADE

View product website

Formal : Excellent

None : Excellent

See full customer review

Trusted Customer

5 days ago

Date of purchase: 25/04/2025

CUSTOMMADE

View product website

Pre-sales service was excellent - helpful advice and assistance from the young shop assistant. However, once the suit had been made and was ready for collection I was just given the suit with no...

Read all

Formal : Good

None : Good

See full customer review

CHRIS HOPCRAFT

Fenchurch street London

6 days ago

Date of purchase: 05/06/2025

CUSTOMMADE

View product website

I was delighted with my experience for moss they were totally accommodating of all my needs and request! Their custom made service was a real pleasure. I would highly recommend this service

Formal : Exceptional

None : Good

See full customer review

BRIAN WINCOTT

Shrewsbury

7 days ago

Date of purchase: 07/05/2025

CUSTOMMADE

View product website

I purchased a custom made suit from the performance range for an upcoming wedding. Once delivered to the branch I eagerly made my way to the store to try on my new custom made suit. My expectations...

Read all

Formal : Poor

Declan

Moss

4 days ago

Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you've experienced with Moss. We take customer satisfaction very seriously, and we regret that your expectations were not met in this instance. We appreciate you taking the time to review your recent experience and we will be sure to pass this along to the relevant departments.

See full customer review

MICHAEL BLANK

London

7 days ago

Date of purchase: 30/05/2025

CUSTOMMADE

View product website

Excellent service, everything I could have asked for

Formal : Excellent

None : Excellent

See full customer review

Trusted Customer

7 days ago

Date of purchase: 12/05/2025

CUSTOMMADE

View product website

The service I received was absolutely fantastic. The young Italian lady was Ciara was so understanding and professional and very friendly. Thank you. Also when I picked up my items the young man...

Read all

Formal : Exceptional

None : Exceptional

See full customer review

HAKAN YUSUF

Ilford

9 days ago

Date of purchase: 26/05/2025

CUSTOMMADE

View product website

The actual store experience was fine but Moss order system the weekend we went for fitting was down so they could not enter the information on the day, along with not being able to take payment which...

Read all

Formal : Substandard

Declan

Moss

4 days ago

See full customer review

Trusted Customer

12 days ago

Date of purchase: 18/05/2025

CUSTOMMADE

View product website

Recently had a custom suit fitting here for a wedding, the service was excellent and Karolina was incredibly helpful in talking through all the options to select the best suit for me.

See full customer review

Trusted Customer

13 days ago

Date of purchase: 01/05/2025

CUSTOMMADE

View product website

Very pleased Very efficient Very friendly Excellent service

Formal : Exceptional

See full customer review

Not received a review invite?

About Moss

A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.

Moss has over 100 stores nationwide.

Read all

020 7447 7200

128 Albert Street, Camden, London, City of London, NW1 7NE, United Kingdom