In store customer service was largely poor. Understaffed and some of the staff in the oxford rental area just didnt seem to want to engage with customers. Suits were good though, all fitted and were...
Overall the customer service was really good. Richard at the Preston store was fantastic and is a credit to the company. The improvements that could be made are the tweed waistcoats only go up to a...
I found the online service was confusing but found the staff at the local store helpful. However, the staff at a local london store did struggle with the in-store computer system during the...
The customer service wasn’t great. They didn’t take all of the measurement for everyone which meant multiple trips to the stores were required. Measurements weren’t taken with any confidence. Once...
Loved the online ordering, allowing you to enter details and make changes. The telephone customer services was fantastic and helped out for misfitting items and damaged items. DPD is a great partner...
ALthough the staff ok moss bros computer system has been a farce throughout. Wrong items, wrong places, over charging etc. Caused unessesary stress and at this time still waiting refund.
The measuring in Birmingham went well with good advice from very pleasant and helpful staff resulting in all clothing fitting perfectly on collection and, again the staff were friendly and helpful....
Staff unhelpful in store at first point of enquiry. When I collected suits found 2 sets had been supplied with incorrect size shirts & trousers - after contacting store which was very difficult...
They need to double check orders when they arrive in store prior to collection as my brother's trousers were black but they should have been classic stripe. The store manager did issue us a refund...
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
