I ordered a product online on 18/06/14, the email says it might take up to 14 working days to deliver but it has not arrived yet and I have had no emailed update. I emailed yesterday for a status...
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Morton Medical
Morton Medical
10 years ago
Thank you for your responce, unfortunately this has been sent to you in error as the item has not yet been despatched.
The item is on order and due to be despatched from Keeler at any moment. An email was sent to you yesterday in responce to your query and I can only apologies if this hasnt been recieved. Once we have confirmation of the despatch we will send you the tracking number. Delivery will be a few days after the antispated 14 working day estimated delivery period and we can only apologies for this.
the first 3 packets were received quickly and in good condition, the remainder were placed on back order and have not arrived. I have not received any communication as to when the remainder will...
I ordered 2 pointed forceps and received only one, with the bald explanation that another wasn't available.
Morton Medical
Morton Medical
11 years ago
Apologies for the delay. We did notify you at the time of the order as per the below. As there are thousands of specialist surgical items we do not hold these in stock and they are made to order. Please also see our terms and conditions outlined on our website regarding stock.
copy of email sent - 14.04.14 Thank you for your recent order, unfortunately we so not have stock of the below items for immediate despatch. These items are made to order so lead time on the remaining will be approx.. 4-6 weeks.
Alternatively we do have the below sizes we can offer for the same price –
FEILCHENFIELD Splinter Forceps 7.5 cm - 912-0650
Please advise how you wish to proceed
Apologies for any inconvenience caused
Morton Medical provides medical supplies to NHS Hospitals, GP Surgeries, Nurses, Medical Students, Universities and the general public. We offer a wide range of medical equipment from leading brands at competitive prices. Our range includes Stethoscopes, Ophthalmoscopes, Otoscopes, Diagnostic sets, Medical Furniture and Fridges, other diagnostic equipment and medical disposables.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Morton Medical provides medical supplies to NHS Hospitals, GP Surgeries, Nurses, Medical Students, Universities and the general public. We offer a wide range of medical equipment from leading brands at competitive prices. Our range includes Stethoscopes, Ophthalmoscopes, Otoscopes, Diagnostic sets, Medical Furniture and Fridges, other diagnostic equipment and medical disposables.
