Ordering and website were easy and quick. The delivery took far too long. My previous experiences with mocks have been very positive with very quick delivery. This time it took weeks and the product...
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Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. All feedback helps us to improve our products and services.
Poor communication, 4 weeks later and we still don’t have our table and not one person has contacted me I’ve had to constantly ring to try and find out what’s happening
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for posting a review and we are sorry to hear that your experience has not met our usual standards. Once the complete product arrives please let us know if there is anything we can do to help by emailing hello@mocka.com.au
Date of purchase: 29/09/2022
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Irene Chapman
Lake Macquarie
3 years ago
What Irene Chapman said about Mocka Australia:
Very nice product and prompt service. Would be happy to purchase again in the future.
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for the 5-stars! Hope to see you again soon!
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
We would just like to thank you for taking the time to write this review. We love to hear feedback like this.
Quick delivery, products were as pictured, no issues
Mocka Customer Service AU
Mocka Australia
3 years ago
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
Date of purchase: 28/09/2022
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Trusted Customer
3 years ago
really great value, shipping was a great price and the table I ordered is great quality
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for the wonderful review and for taking the time to share your feedback with Mocka. Our priority is customer service, and we are ecstatic that we met that mark!
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Fast Delivery and Good Prices was easy to put together
Mocka Customer Service AU
Mocka Australia
3 years ago
Thanks for your feedback, we appreciate it! We're so glad to hear you enjoyed your Mocka experience!
Date of purchase: 29/09/2022
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Carmen behr
3 years ago
What Carmen behr said about Mocka Australia:
Purchasing was great
Unfortunately haven't even received my rug and iv since emailed and heard nothing back
Mocka Customer Service AU
Mocka Australia
3 years ago
Thank you for letting us know about this. Your feedback helps us get better. We want you to know that we are looking into this issue and hope to resolve it promptly and accurately.
Product reviews
Mocka Customer Service AU
Mocka Australia
3 years ago
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Haven’t received all of my order and one of the tables is poor quality
Mocka Customer Service AU
Mocka Australia
3 years ago
We understand the delivery is already under invesigation, however, we would like the opportunity to investigate your feedback on the product itself further. Please could you contact us at hello@mocka.com.au with some details on the quality and we’ll work with you to resolve any issues as quickly as possible.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
