Thank you for your review, we appreciate your feedback. We will contact you directly via email and look forward to resolving the issues you are having.
Kind regards
Mocka Customer Service
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Radika
Perth
5 years ago
What Radika said about Mocka:
Easy to order, fast delivery
Quick delivery and good communication re delivery
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Trusted Customer
5 years ago
Delivered promptly, packaged well and love the product - it is exactly as I
Delivered promptly, packaged well and love the product - it is exactly as I reviewed on line.
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Fallon Bridges
5 years ago
What Fallon Bridges said about Mocka:
Reasonably fast email correspondance.
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Trusted Customer
5 years ago
fast easy process and a great quality bed at an affordable price
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Tameeka Lay
5 years ago
What Tameeka Lay said about Mocka:
Fantastic!
Great quality products and the delivery was prompt! Would definitely buy from Mocka again!
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Trusted Customer
5 years ago
Laundry made easy thanks to the removable bag and lightweight frame!
Goodquality chair but I wouldn’t ever order again.
I purchased a high chair which was missing multiple pieces, they agreed to send replacements but didn’t even check!!! And so had to send me a second replacement order. It took over 1 1/2 mths before...
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Mocka Customer Service AU
Mocka
5 years ago
Hi There, this sounds like a frustrating experience all round and we appreciate the time taken to let us know. Please be assured this was certainly never our intention to create a frustrating experience. Unfortunately, given the nature of large manufacturing runs and the possibility of occasional human error, a very small number of products may slip through this process. We are constantly working to improve this approach and do hope we have not lost too much faith for the future.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
