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Minerva Hearing Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

MH

Minerva Hearing

6 years ago

What Minerva Hearing said about Minerva Hearing:

Excellent service

Daughter required moulded ear plugs for competitive swimming. Excellent service (within 2 days we had had them made - brilliant!). Many thanks. Would definitely recommend.

Product reviews

Date of purchase: 05/08/2019

0

MH

Minerva Hearing

6 years ago

What Minerva Hearing said about Minerva Hearing:

Mi Bike ear plugs failed due to water ingress

Initial service was very good but when my Mi Bike ear pieces failed due to water ingress after 12 months I did not expect to have to pay what I paid for a replacement set.

Pernille

Minerva Hearing

6 years ago

Dear Richard, I am sorry that your experience with us didn't quite match your expectations. Thank you for bringing this to our attention. We'll strive to do better. Unfortunately, ear wax is very individual and that is why we always recommend to our customers to look after their products. Testing in our lab confirmed both ear pieces have failed due to moisture ingresses which is a result from the product not being left to dry out properly. As this is not covered by our warranty policy we have offered a brand new pair with a very special price and I hope that you will be satisfied with it. If you still feel disappointed with our product please contact us on 0800 4714718 and we will try to resolve this for you.

Product reviews

Pernille

Minerva Hearing

6 years ago

Dear Richard, once again I am sorry that you felt disappointed with our products. All our products are designed for different environment and use, including the IEM's for Biking. As I have mention moisture ingress is not covered by our warranty policy due to it being very individual. To avoid this we always recommend to our customers to look after their products. I hope that the new set that you have purchased from us foe a very special price will last for a long time. If you still feel disappointed with our product please contact us on 0800 4714718 and we will try to resolve this for you.

Date of purchase: 28/08/2019

0

Trusted Customer

7 years ago

Pleasant customer journey.

Good service provided - time was taken for me to have a personal appointment where I could choose the right product and discuss any concerns I had.

Product reviews

Date of purchase: 22/03/2019

0

MH

Minerva Hearing

7 years ago

What Minerva Hearing said about Minerva Hearing:

The original ear impressions had to be done three times before a usable set was made. The completed plugs were sent to the wrong address. Having said that, Minerva tried hard to put things right...

Minerva Hearing Reviews

Non-filtered Splash ProtectionMore reviews of this product (2)View product websiteExcellent very robust moulded ear plugs keeps out the water!

Custom Made In-Ear-Monitor for Biking, made in siliconeMore reviews of this product (5)View product websiteI did not expect ear pieces that are sold for use on a motorbike to fail so easily due to water ingress, you do get wet on a motorbike!!

Filtered Noise ProtectionMore reviews of this product (7)View product websiteGreat product, does what is says on the tin. The ear looks and feels great. My only criticism would be optional the elastic cord which only comes in white and has a tendency to discolour.

Non-filtered Noise ProtectionMore reviews of this product (4)View product websiteExcellent products, Takes a while to work out how to put them in comfortably and correctly.

Non-filtered Splash ProtectionMore reviews of this product (1)View product websiteVery effective at keeping water out if worn correctly. Highly recommended. Difficult at first to put in comfortably and correctly until you have worked out how.

Custom Made Multi-Driver In-Ear-Monitor, made in SiliconeMore reviews of this product (1)View product websiteA1×+++++++++++++++++×++×++××××

Filtered Noise ProtectionMore reviews of this product (1)View product websiteVery good quality product

Non-filtered Noise ProtectionMore reviews of this product (4)View product websiteFor someone else. No complaints I think she likes them

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