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Printivity Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 17,780 reviews

Trusted Customer

Printivity Verified

1 year ago

Good value product

Actual product is good quality and value. My only comment is that Customer service reps were helpful when I called. However, it took some time to get responses via email, and they always came from...

Trusted Customer

Printivity Verified

1 year ago

Spiral bound catalog

The quality of the finished catalog was excellent as always. However, there seems to be some disconnect between your customer service reps and the pre-press department. What should have taken a day...

Karen Carter

Printivity Verified

Odenton

1 year ago

What Karen Carter said about Printivity:

Your team is incredible

I truly appreciate all of the assistance provided by Alyssa, Jinney and team in our crucial crunch time. Your professionalism will not go unnoticed. However, due to our anxious moment trying to...

Trusted Customer

Printivity Verified

1 year ago

Poor status updates

I didn't know where I was at in the process. I got a tracking number after I was supposed to receive my package. I understand delays, but I was never told my delivery was delayed.

Elizabeth

Printivity

1 year ago

I am sorry to hear that your order experience was less than satisfactory. That is not the experience we want our customers to have! While we are not able to guarantee delivery dates at this time, our production team still does everything they can to get orders out on time. I do see that one of our representatives reached out to you over email regarding your order's turnaround time while it was in production! We hope to work with you again in the future.

Trusted Customer

Printivity Verified

1 year ago

Good service and printing Will continue to do business

Trusted Customer

Printivity Verified

1 year ago

VERY UNHAPPY WITH THE SERVICE

Paid extra to receive the package by a certain date, but the package showed up few days later. this delay cost me double the amount of the goods to overnight it to the Expo show we were attending....

Elizabeth

Printivity

1 year ago

I'm so sorry to hear that you were unhappy with your recent order experience. That is never how we want our customers to feel. While we are unable to guarantee delivery dates at this time, our team still does everything they can to get orders out on time. Please keep in mind that our office hours are Monday-Friday, and so we were unable to get back to you over the weekend regarding any updates on your order. However, I do see that our Customer Service team was able to reach out to you as soon as they were available. We hope to work with you again in the future!

Trusted Customer

Printivity Verified

1 year ago

Probably the last time I ever use printivity

I’ve been with you guys for years and I mean years. Over the last year or so your customer service and quality has gotten worse and worse. My llast few orders have been disastrous to say the...

Elizabeth

Printivity

1 year ago

I'm so sorry that your most recent order didn't arrive correct! I'm happy to see that your dedicated Customer Service Representative has already reached out to you regarding reimbursement for this error. Please keep in mind that our office hours are Monday-Friday, and so we were unable to get back to you over the weekend. We hope to work with you again in the future.

Trusted Customer

Printivity Verified

1 year ago

Great Job!

Printivity communicated well, met my expectations and delivered what they promised when they promised. I am hoping I can reorder!

Trusted Customer

Printivity Verified

1 year ago

Good quality print, poor quality delivery

Everything was pretty straight forward but we've never had a consistent delivery date. It has always been late.

Trusted Customer

Printivity Verified

1 year ago

Printing made easy

We print our devotional books with Printivity. We do not have a lot of experience in graphic design or printing. Printivity made it very simple to submit our word document and make it look great in...

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