MG Insurance is no longer an active Feefo customer
Displaying all 3 reviews
Trusted Customer
2 years ago
Date of purchase: 15/02/2022
They did not contact me after I had sent all the relevant material.The first thing I heard was from the hire car company.Thankfully they gave me contact details for the garage chosen. I found that I h
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Customer Care
MG Insurance
2 years ago
Many thanks for your feedback and our sincere apologies for the lack of contact and the phoning around you had to do. This is not our normal level of service and you should have been kept informed of the process throughout the life of your claim. We have addressed these issues with the file handler and further training has been provided. Please be assured that this is not our normal high standard of service. Once again, many thanks for letting us know and our full apologies.
I was kept informed at every stage. The loan vehicle supplied was excellent, even when I felt that the replacement car was too big. Another one was delivered. All staff involved were courteous and ext
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
