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Mazda Insurance & Accident Aftercare Reviews | Customer Service Reviews for https://www.feefo.com/reviews/mazda-insurance | Feefo

Displaying all 840 reviews

Trusted Customer

7 years ago

Date of purchase: 26/09/2017

The service was faultless

Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.

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Kerry

Petersfield

7 years ago

Date of purchase: 26/09/2017

What Kerry said about Mazda Insurance & Accident Aftercare:

The response and organising the repair to take place was very efficient, however I had to arrange for the car to be collected again as there was a panel underneath the front bumper which was not...

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Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Many thanks for your feedback, we're sorry to hear you had a couple of issues with the repair following its return to you. I note from the file that our repairer has now fixed these issues. Please accept our sincere apologies. Thank you for bringing to our attention and we will address with our Mazda bodyshop.

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Linda

7 years ago

Date of purchase: 29/09/2017

What Linda said about Mazda Insurance & Accident Aftercare:

😁👍

Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Thank you for your 5-star review. We're delighted that you were pleased with the service you received. If there is anything we can help with further, please don't hesitate to ask.

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Anne

Bristol

7 years ago

Date of purchase: 06/11/2017

What Anne said about Mazda Insurance & Accident Aftercare:

So impressed with the service I received. From my initial call to the claims handler and then the continuity of dealing with a particular person or team. Kept in the loop throughout. All the staff I...

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Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Thank you for your 5-star review. We’re very pleased to hear that you were so happy with the service you received. If we can help further please don’t hesitate to ask.

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Dorothy

7 years ago

Date of purchase: 07/11/2017

What Dorothy said about Mazda Insurance & Accident Aftercare:

Was kept informed

Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Many thanks for taking the time to review your experience with us. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.

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Ian

7 years ago

Date of purchase: 21/09/2017

What Ian said about Mazda Insurance & Accident Aftercare:

What's not to like about it

I made one phone call and they did the rest, they picked up my car and left a courtesy car of a similar type, brought my car back good as new, also they kept me updated on the progress of the repair...

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Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Many thanks for your 5-star review. We’re delighted by how pleased you were with the service you received. If there is anything else we can help with please do not hesitate to ask.

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Tomasz

Birmingham

7 years ago

Date of purchase: 22/09/2017

What Tomasz said about Mazda Insurance & Accident Aftercare:

I wil never ever use Mazda Accident aftercare or kindertons again.

For first There is no such thing like Mazda Accident aftercare cause service is done by kindertons. Opinions about Kidertons can be found on the internet. I regret I used Mazda Accident...

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Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Many thanks for your feedback. We are very sorry that you weren’t happy with the service you received. We have passed your comments onto our customer experience team who will contact you to discuss this further.

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Jon

7 years ago

Date of purchase: 19/09/2017

What Jon said about Mazda Insurance & Accident Aftercare:

Unfortunately not a very accommodating service

My experience was not satisfactory due to a lack of attention with regards to my replacement vehicle requirements and a lack of delivery options. I was advised to pick up my courtesy hire vehicle...

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Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Many thanks for your helpful feedback. We are very sorry that the collection/delivery of your courtesy hire vehicle was not carried out properly and I have passed your feedback onto our customer experience team. This is not our usual standard of service and we very much appreciate you bringing this to our attention in order to help us continually improve our service.

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Ian Skelly

Thatcham,Berkshire.

7 years ago

Date of purchase: 22/09/2017

What Ian Skelly said about Mazda Insurance & Accident Aftercare:

Absolutely brilliant service from start to finish.Thank you.

Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

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Trusted Customer

7 years ago

Date of purchase: 02/10/2017

Immediate follow up and liaison with 3rd Parties insurance good, achieved an as new repair with a Mazda authorised body shop. Trouble free management of my no fault accident situation. Only...

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Anwen L

Mazda Insurance & Accident Aftercare

7 years ago

Many thanks for taking the time to review your experience with us. We can only apologise that on this occasion we were unable to provide a like for like vehicle. We do try to do so where and when we can, but this is not always possible. Where we are unable to, we provide a vehicle of a similar size to ensure it is convenient for the customer. We are pleased that you were happy with the overall service.

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