Mazda Insurance & Accident Aftercare Reviews

Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if here is anything else we can help you with.

We are sorry to hear that the service you received from our claims team was not up to our usual standards. We have passed these comments onto our customer experience team who will contact you to discuss further.

Many thanks for your positive review. We’re delighted to hear how pleased you were with the service you received. If there is anything which we can help with further, please don’t hesitate to ask.

We are aware of the issues with your vehicle and are actively working on getting this resolved. The survey should not have been sent to you at this time - please accept our apologies. 

Kind regards,

Donna

Dear Lewis,

Many thanks for your feedback on your recent claim. We were disappointed that you felt we made unnecessary phone calls, our service is always to keep our customers aware of the progress of the claim, so we do apologise for this.

Unfortunately I can see from your file that we did experience some parts delays, but can assure you we escalated this to our Mazda UK offices and did all we could to expedite the parts from the continent in order to get your vehicle repaired. I am sorry you felt that you were placed in a hire vehicle too early - the repairs to your vehicle had been authorised prior to going into repair so the repairs should have commenced – this we will address with our repair centre.

Kind regards,

Donna

Dear David,

Many thanks for providing useful feedback.

I note from your file that the estimated completion date was changed from 1/9 to the 4/9 and that you were not notified of this until you spoke with the repairer on the 1/9. Clearly you should have been advised by ourselves of the delay with the estimated completion date. This is not of the usual high standard of service we provide to our customers, and we have addressed this with our repair management team to avoid this happening again.

Kind regards,

Donna

Thank you for your positive review. We’re delighted to hear how pleased you were with Mazda Car Insurance. If there is anything else we can help with, please don’t hesitate to ask.