How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Back to all reviews

Silentnight - Vilana Limited Edition Miracoil Mattress - Double - Extra Firm Mattress - Miracoil Mattress - Eco Comfort Fibre Filling Mattress - Mattr

Name: Silentnight - Vilana Limited Edition Miracoil Mattress - Double - Extra Firm Mattress - Miracoil Mattress - Eco Comfort Fibre Filling Mattress - Mattr
Rating: 4.1 (19 reviews)

4.1

ratings

over the past year

19 out of 3,928 reviews

Past year

KENNETH

Feefo Verified

7 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

So uncomfortable Like sleeping on Concrete

Leigh

Mattress Online

6 months ago

Hi Kenneth I am sorry you are not finding your mattress comfortable - we appreciate the feedback. The mattress you have purchased does come with a 60-night Comfort Trial; if you are not finding it comfortable you would be more than welcome to exchange this for something more suitable. If you would like to make contact with our Customer Service team on 01709 780881 or customerservice@mattressonline.co.uk, we can discuss the options with you. Kind regards

Date of purchase: 04/10/2025

Trudi

Feefo Verified

GBR

7 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

Easy to order. Friendly couriers. On time. Very quick.

Date of purchase: 24/09/2025

BRYN

Feefo Verified

GBR

7 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

Great mattress and is as firm as I need it. Very well made and good looking.

Date of purchase: 23/09/2025

Robert

Feefo Verified

GBR

7 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

I am delighted with my purchase of the Silentnight Vilana Limited Edition Miracoil Mattress. Perfect support for my dodgy back. I would recommend Silentnight if you are looking for a new mattress.

Date of purchase: 22/09/2025

Trusted Customer

Mattress Online Verified

7 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

Good for my backbone

Date of purchase: 12/07/2025

Trusted Customer

Feefo Verified

7 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

It’s not comfortable

Leigh

Mattress Online

7 months ago

Hi there I am sorry you are not finding your mattress comfortable - we appreciate the feedback. The mattress you have purchased does come with a 60-night Comfort Trial; if you are not finding it comfortable you would be more than welcome to exchange this for something more suitable. If you would like to make contact with our Customer Service team on 01709 780881 or customerservice@mattressonline.co.uk, we can discuss the options with you. Kind regards

Date of purchase: 12/09/2025

Xing

Feefo Verified

8 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

Very comfortable and suitable for child.

Date of purchase: 07/08/2025

catherine

Feefo Verified

Airdrie

8 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

It’s a very comfortable mattress at an affordable price. I am very pleased with my purchase and would recommend it to others

Date of purchase: 15/08/2025

Trusted Customer

Feefo Verified

8 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

Comfy mattress. As described. Great delivery service

Date of purchase: 07/08/2025

Daphne

Feefo Verified

Holbeach

9 months ago

Silentnight Vilana Limited Edition Miracoil Mattress

View product website

very poor product very lumpy and uncomfortable. Wouldnot recomend your company to anyone

Leigh

Mattress Online

9 months ago

Hi Daphne I am sorry that you are experiencing issues with your mattress. This doesn't sound right at all - if you could kindly make contact with our Customer Service team on 01709 780881 or customerservice@mattressonline.co.uk, we can then look into this further for you. Let's get this sorted. Kind regards

Date of purchase: 25/07/2025

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo