The Millbrook Wool Luxury 4000 is a beautifully handcrafted, natural mattress, in one of the highest pocket spring counts ever! This firm, naturally luxurious mattress has everything you need for a peaceful night's sleep. 100% natural Hampshire fleece wool and English cotton provide remarkable comfort, whilst the 4000 individual pocket springs ensure perfect support, in a medium-firm feel. It comes complete with Free Next Day Delivery and a fantastic 10 Year Warranty too!
Good Points: Lovely soft mattress if you like that type
Good Quality.
Improvement Points: Unfortunately for me this mattress was too soft so I exchanged it fora firm one under the sixty day terms.
Value for money : Good
Appearance/Style : Exceptional
Quality of Materials : Excellent
Support : Substandard
Comfort : Good
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Heya Chris,
It's great to hear that you thought this mattress was made from high-quality materials.
I'm sorry that you didn't find it super comfy but I am pleased that our team were able to sort this using your sleep trial. I hope the new mattress is much better for you.
Charlie
Good Points: High-quality materials, no smell, look great and luxurious.
Improvement Points: This mattress is supposed to be medium-firm. However, we are finding it more on the softer side. It is...
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Value for money : Exceptional
Appearance/Style : Exceptional
Quality of Materials : Exceptional
Support : Good
Comfort : Excellent
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Heya Michael,
It's fab to hear that you're impressed with the quality of your mattress. These mattresses certainly are very luxurious.
I'm pleased to see that our team are helping you to choose another mattress which we hope will suit you better. Comfort is such a tricky thing and is very different from person to person.
I wouldn't say that you need something with a higher spring count as it's not the springs that give a mattress its firmness. It's a combination of fillings and springs. Millbrook mattresses have natural fillings which tend to feel more cushioned when compared to something like memory foam.
It may be worth going and trying some mattresses in the shop and giving our team a call so we can find something that suits.
I hope this helps.
Charlie
Charlie
Improvement Points: Medium support at best, no support at the sides
Quality of Materials : Exceptional
Support : Poor
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Hey Robert,
Thanks for taking the time to leave a review.
I've asked our team to speak to the manufacturers about the edge support in the mattress.
If this is causing you trouble, you're welcome to use your sleep trial. You just need to email our team at customerservice@mattressonline.co.uk.
Charlie
Good Points: Very thick - luxurious looking.
Improvement Points: Slopes down at edges but several of the reviews said this and the manufacturer hasn't changed anything!
Value for money : Excellent
Appearance/Style : Excellent
Quality of Materials : Excellent
Support : Excellent
Comfort : Excellent
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Hey there B,
I'm pleased you love the way your mattress looks. They are very luxurious mattresses.
I'm sorry you're not finding the edge supportive enough. If it's causing a problem please don't hesitate to get in touch with our team and ask to use your 60-night sleep trial. You can email them at customerservice@mattressonline.co.uk
Charlie
Good Points: Looks nice, good support…. Comfortable
Improvement Points: More support needed on the edges of the mattress …. When sitting on the edge of the bed - feels like it needs more support
Value for money : Excellent
Appearance/Style : Exceptional
Quality of Materials : Excellent
Support : Excellent
Comfort : Excellent
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Hey Nicola,
It's amazing to hear that you're loving the comfort of your new mattress. I hope it has you drifting off in no time.
Sitting on the edge of your mattress is never something we'd advise. This is because it can cause the materials in your mattress to clump together. I will pass on your comments to the manufacturer
Charlie
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're an award-winning, UK-leading retailer of mattresses and beds. We've been around since 2003 - so you could say we're a little bit obsessed with sleep!
We care about your sleep - and we're on a mission to get you sleeping better.
