The Millbrook Wool Luxury 4000 is a beautifully handcrafted, natural mattress, in one of the highest pocket spring counts ever! This firm, naturally luxurious mattress has everything you need for a peaceful night's sleep. 100% natural Hampshire fleece wool and English cotton provide remarkable comfort, whilst the 4000 individual pocket springs ensure perfect support, in a medium-firm feel. It comes complete with Free Next Day Delivery and a fantastic 10 Year Warranty too!
Good Points: Good craftmanship
Improvement Points: I got back pain after sleeping on it for a year
Appearance/Style : Excellent
Quality of Materials : Substandard
Comfort : Poor
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Hiya Hazel,
It's good to see that you think this mattress is of great quality.
I'm sorry that you've started suffering from back pain. This is not what we want for our customers.
I can see that our team are helping you with this.
Charlie
Improvement Points: Advertised as medium to firm - it really isn’t - too soft and particularly the edges offer no support. Maybe good if after a soft bed but for us a complete waste of money will...
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Value for money : Substandard
Appearance/Style : Excellent
Quality of Materials : Excellent
Support : Poor
Comfort : Substandard
Charlie - Digital Communications Assistant
Mattress Online
4 years ago
Heya Maxine,
I'm sorry that this mattress seems to be too soft for you. Comfort varies from person to person and has many factors which affect it.
All isn't lost though. Your mattress comes with a 60-night sleep trial. This means we can exchange your mattress free of charge and replace it with something which should be more to your liking. To use this, you need to email us at customerservice@mattressonline.co.uk.
Looking forward to getting you comfy.
Charlie
Good Points: Well made British mattress not a foam foreign cheap import so happy to be able to buy British. Small downside is the shape, it's not an exact fit because the sides are a little uneven...
Good Points: Good support and comfort, nice design. Feels and looks really good quality. Well made.
Improvement Points: Having to turn it so often when new as it’s heavy.
Value for money : Good
Appearance/Style : Exceptional
Quality of Materials : Exceptional
Support : Exceptional
Comfort : Exceptional
Charlie Cooper - Digital Communications Assistant
Mattress Online
4 years ago
Hey Caroline,
Thanks for taking the time to leave a review.
I'm pleased that you're impressed with it. The turning of the mattress is to ensure the fillings stay evenly distributed.
Charlie
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're an award-winning, UK-leading retailer of mattresses and beds. We've been around since 2003 - so you could say we're a little bit obsessed with sleep!
We care about your sleep - and we're on a mission to get you sleeping better.
