The Millbrook Wool Luxury 4000 is a beautifully handcrafted, natural mattress, in one of the highest pocket spring counts ever! This firm, naturally luxurious mattress has everything you need for a peaceful night's sleep. 100% natural Hampshire fleece wool and English cotton provide remarkable comfort, whilst the 4000 individual pocket springs ensure perfect support, in a medium-firm feel. It comes complete with Free Next Day Delivery and a fantastic 10 Year Warranty too!
Good Points: Gets very hot, the top side has a bad design overall. Mattress not as firm as advertised. I'm 82kg and still fills soft.
Improvement Points: Firmer and no indentation in the top side
Value for money : Substandard
Appearance/Style : Substandard
Quality of Materials : Substandard
Support : Substandard
Comfort : Good
Leigh - Customer Service Insight Manager
Mattress Online
4 years ago
Hi Andrei
I am sorry that you are not finding your mattress as firm as you would have liked. We appreciate the feedback.
You do have the option of an exchange under the sleeptrial. If you would like to make contact with our Customer Service team on 01709 780881 or customerservice@mattressonline.co.uk we may be able to assist you with this.
Let's get this sorted for you.
Good Points: On reviews a few comments were saying it was soft to medium in comfort. On the actual specification it states medium to firm which I agree with. Only had the mattress 4 weeks but as...
Good Points: None, sagging bulging and edging poor.
Probably be a good mattress if it wasn't for all these faults.
Improvement Points: All of the above need sorting.
Value for money : Poor
Appearance/Style : Poor
Quality of Materials : Poor
Support : Poor
Comfort : Poor
Leigh - Customer Service Insight Manager
Mattress Online
4 years ago
Hi Antonia
Thank you for this feedback.
I am sorry to hear that you are experiencing issues with the mattress. I can see that you have spoken with my colleague who is arranging to exchange your mattress for you.
I'm sure the next mattress will be fully suitable for your needs.
Thanks again
Good Points: Replaced a memory foam one, this new one for spare room is very comfortable, gives better support and is good value for a well made mattress.
Improvement Points: Nothing
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're an award-winning, UK-leading retailer of mattresses and beds. We've been around since 2003 - so you could say we're a little bit obsessed with sleep!
We care about your sleep - and we're on a mission to get you sleeping better.
