The Millbrook Wool Luxury 4000 is a beautifully handcrafted, natural mattress, in one of the highest pocket spring counts ever! This firm, naturally luxurious mattress has everything you need for a peaceful night's sleep. 100% natural Hampshire fleece wool and English cotton provide remarkable comfort, whilst the 4000 individual pocket springs ensure perfect support, in a medium-firm feel. It comes complete with Free Next Day Delivery and a fantastic 10 Year Warranty too!
Good Points: Very comfortable. Good support.
Improvement Points: First mattress arrived with black, dirty fingerprints on. Was also bent. Complained and was offered to keep the mattress for a...
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Value for money : Excellent
Appearance/Style : Excellent
Quality of Materials : Exceptional
Support : Exceptional
Comfort : Exceptional
Leigh - Customer Service Insight Manager
Mattress Online
4 years ago
Hi Sam
I am sorry that your mattress arrived in this condition - we appreciate the feedback.
I am pleased that your mattress was exchanged; I hope that the new mattress arrived in good condition free from any defects.
Thanks again for the feedback.
Good Points: We have just sent back a memory foam mattress after trying to get used to it for 9mths but felt like I was going to fall off but this is heavenly. My partner turns many times and I am...
Improvement Points: The mattress is not comfortable, size was a little odd as I was left with a few centimetres if gap at both sides.. and the worst part is that the side (where I sit on when getting...
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Value for money : Poor
Appearance/Style : Excellent
Quality of Materials : Poor
Support : Substandard
Comfort : Substandard
Leigh - Customer Service Insight Manager
Mattress Online
4 years ago
Hi Ati
Thank you for the feedback on your mattress. I am sorry that you are not finding the mattress as comfortable as you would have liked.
You do have the option of exchanging your mattress under the terms of the sleeptrial. You are welcome to make contact with our Customer Service team on 01709 780881 or customerservice@mattressonline.co.uk where we can discuss the options with you.
Let's get this sorted for you.
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We care about your sleep - and we're on a mission to get you sleeping better.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We're an award-winning, UK-leading retailer of mattresses and beds. We've been around since 2003 - so you could say we're a little bit obsessed with sleep!
We care about your sleep - and we're on a mission to get you sleeping better.
