Thank you for your feedback. We're genuinely sorry to hear that this experience was frustrating for you.
The bottle colourway selected has a naturally darker contrast, which can look different depending on the lighting in your space. The images on our website are taken under studio lighting to clearly show the flow and colours.
We can see that our customer service team provided assistance throughout, including arranging a return once your intention was clear, and offering to replace the bulbs as soon as your order details were received. We’re always keen to make the returns process as pleasant as possible and to help our customers wherever we can.
While we're sorry the experience didn’t meet your expectations, please don’t hesitate to contact us if there’s anything further we can help with.
