I would have rated this as excellent were it not for the imposition of a £50 admin fee just to add a couple of extra people and a dog to the booking after it had been made. I do think this sum is...
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Marsdens Devon Cottages
Marsdens Devon Cottages
11 years ago
Thank you for your feedback, I am sorry to hear you are a little unhappy with our admin charge, unfortunately, due to the late changes to your booking our reservation team do have office procedures to follow. This said, I will raise your concerns again.
I am pleased you were happy with the standards at Hollerday Cottage in Lynton and thank you for your positive comments with regard to its facilities and welcome pack. All the team at Marsdens do hope to welcome you back soon to this wonderful part of the South West.
Arlene
Customer Service Manager
Product reviews
Date of purchase: 10/02/2015
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Trusted Customer
11 years ago
Excellent service - would definitely recommend Marsden's to others.
Product reviews
Date of purchase: 29/01/2015
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Trusted Customer
11 years ago
Very efficient
Product reviews
Date of purchase: 28/01/2015
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Trusted Customer
11 years ago
No hassle, blisteringly easy
Product reviews
Date of purchase: 21/01/2015
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Trusted Customer
11 years ago
Great Service
Product reviews
Date of purchase: 13/01/2015
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Trusted Customer
11 years ago
Very efficient. Everything executed smoothly and explained clearly. Special requests dealt with quickly. Thank you.
Product reviews
Date of purchase: 12/01/2015
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Trusted Customer
11 years ago
Very clear website and easy booking procedure - much better than some competitors.
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