We would like to take this opportunity to apologise for the negative experience you have had with our Carlton trousers. We are concerned of this problem as we have not experienced it before therefore if possible could you please return the trousers back to us so we can investigate the issue. We will happily cover your postage costs for this.
We will also arrange a discount code to use on your next purchase with us due to the inconvenience caused. Our Sales Team will be in touch shortly to arrange this.
Kind regards,
Online Sales Team
Date of purchase: 21/03/2017
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TC
Trusted Customer
9 years ago
What Trusted Customer said about MARC DARCY:
allways prompt and have very good service think I have bought 6 suits and a coat.
Love the item. Small hiccup with delivery that hurt more than it should've.
Karen
MARC DARCY
9 years ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry to hear of the negative experience you have had with us.
We would like to take this opportunity to explain that we do state on our website that orders for next working day delivery placed after 3pm on a Thursday will not be dispatched until Friday and will therefore be delivered on Monday. In matters of urgency we do offer a guaranteed Saturday delivery however this does come at a price and I can advise you that we do not make any profit from delivery charges, we charge customers exactly what we get charged by the courier. Wherever possible we aim to do everything we can to ensure our customers receive their items within the required time.
We can see from tracking your order that your item arrived on Saturday within the guaranteed time period.
If you have any further questions or queries in relation to this please do not hesitate to contact us via phone or email and we will be happy to assist you.
PURVEYORS OF THE FINEST MEN’S SUITS & BLAZERS FOR OVER 25 YEARS. We are the Sole Manufacturers of the Marc Darcy brand and have dressed celebs including Robbie Williams, Emmerdale’s Danny Miller, Jake Quickenden, Tommy Mallett and many more.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
PURVEYORS OF THE FINEST MEN’S SUITS & BLAZERS FOR OVER 25 YEARS. We are the Sole Manufacturers of the Marc Darcy brand and have dressed celebs including Robbie Williams, Emmerdale’s Danny Miller, Jake Quickenden, Tommy Mallett and many more.