MARC DARCY Reviews

Yes I understand your offer and am going to post back, I am not trying to bad mouth you with these comments, you sent me an email asking for my opinion, I have responded with my experience

Unfortunately for you its my response you surveyed me for not yours and won't be told what I should/shouldn't be including, my response is based on the state the suit arrived in solely and not the actual product, I was willing to try and sort it out myself asking for your advice on how to do this, I appreciate that you offer to receive the suit back and sort it, I shouldn't have to to be honest but clearly the emphasis is on the Royal Mail delivery in your opinion, if this is you being courteous to your customers then you need to up the game, negative answers don't go down well when potential new clients read these comments, if the suit arrives fit for purpose as it should have in the first place then I will leave a positive rating by all means

Thank you for your response, I'm actually bored with all this two ing and fro ing and feel if these comments you write represent the company then it's a poor show from you, have you ever heard the saying 'quit while your ahead' well if I were you I would, the suit is on its way back so hopefully you will be able to resolve the problem of which I am well aware you stated from the start you would, I stick by my rating and recommend you survey your customers when the whole problem has been resolved in future and not straight after a problem, you will never get a 5 star rating straight after a complaint and I also suggest your reply could be along the lines of 'thank you for the comment/rating, we will do our upmost to resolve the issue ASAP' and not your negative blame everyone else response, please be assured that in the future if I want to buy from you I will, I just hope it's not you that corresponds anymore as I'd fire you.