Dear Mr & Mrs Shearburn, thank you very much for your feedback and comments. Obviously I have mixed feelings in reading your review but taking the positives first I'm very glad that we were able to achieve you the full asking price for your home, especially considering that you'd tried and failed to sell your house with another agent before instructing ourselves.
On your point of the 'aggressive' approach, I'll be honest and say I was somewhat shocked and surprised to hear you say that. I think it's worth taking everything in to context as I'm sure you'll recall that the only slightly heated exchanges between us were due to us trying to keep the chain below you in tact. No doubt you'll remember the reason there were frustrations and difficulties was down to the fact that you originally advised you would break the chain and move in with your family. Tensions rose in the chain below because nearing the end of the first sale, you retracted that offer leaving the chain incomplete which also eventually led to the buyers at the bottom pulling out. At the time the market was contracting and your buyer experienced this first hand as when they eventually resold their own property in order to buy yours, they achieved well over £10,000 less. However as you rightly point out above we still managed to get them to pay the full price for your house which I personally think is a great achievement.
I want to assure you that at all times we had your best interest at heart but I also know that this was a stressful move for many reasons and that you were getting conflicting advice from your solicitor throughout the transaction. If I didn't take all of this in to account when speaking to you then I sincerely apologise. I've taken the comments on board and will bear them in mind going forward. I very much hope that you're now settled and enjoying living in your new home and I wish you both all the very best for the future. Oliver
