Dear Mr Grant,
We sincerely apologize for the experience you had that led to your 1-star review. We've taken your feedback seriously and have worked diligently to address the issue you encountered.
We're happy to inform you that we have resent your Cavan Gilet this morning via Parcel Force 24 hour service meaning you should receive your package tomorrow. We would greatly appreciate it if you could reconsider your rating based on the resolution. Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our service.
Thank you, and we hope to have the opportunity to exceed your expectations in the future.
Best regards,
Daniel
E-Commerce Manager
Magee 1866
